Water Softener Service Engineer

Monarch; Royal Tunbridge Wells; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water treatment company in the UK is seeking a Water Softener Engineer. You will diagnose and repair water softeners in residential and commercial properties, ensuring high levels of customer satisfaction. The ideal candidate will have excellent communication skills, experience in fault finding, and a strong attention to detail. This role offers competitive benefits including holidays, a company vehicle, and ongoing training opportunities. Join a high-performing team dedicated to providing world-class service.

Benefits

25 days holiday + bank holidays

All necessary equipment provided

Ongoing training programme

Employee discounts and staff incentives

Qualifications

• Excellent customer service and communication skills.
• Ability to fault find on both electrical and mechanical issues.
• Desire to learn new products and technologies.

Responsibilities

• Diagnose faults and repair water softeners in various locations.
• Deliver excellent customer service.
• Manage parts stock and daily workload.

Skills

Excellent customer service and communication

Fault finding on electrical and mechanical faults

Attention to detail

Well organised and disciplined

Open to new ways of working

Job description

Overview

With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office.

We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.

As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.

Responsibilities

• Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
• Deliver high levels of customer service.
• Managing parts stock use and replenishment.
• Deliver an industry leading first time fix rate.
• Managing daily workload.
• Completing company documentation as required, including service reports and quotes.
• Ensure payment details are taken before leaving the customer’s property.
• Follow company Health and Safety procedures.
• Ensure company vehicle is well maintained in accordance with company policies.
• Work as part of a high performing team.
• Able to work independently as well as in a team.

Skills Required

• Excellent customer service and communication.
• Fault finding on both electrical and mechanical faults.
• Attention to detail and a desire to learn new products.
• Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
• Well organised and disciplined.
• Happy to travel to customer locations.

Are You

• Technically minded, looking for your next new challenge?
• Able to provide excellent customer service skills?

If this sounds like you, we would love you to join our fantastic team.

What we Offer

• 25 days holiday + bank holidays
• All equipment provided including tools, uniform, a company vehicle and phone.
• Ongoing training programme
• Tiered structure allowing progression and future career paths.
• Working as part of a high performing successful team
• Employee discounts and staff incentives