Waste Resolution Jetting Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; York and North Yorkshire; On-site; GBP 31,000 - 40,000; Full time

Job summary

A water utility company is seeking a Waste Resolution Jetting Technician to join its team in York. The role involves working in a two-person team to address customer issues related to the sewer system. Responsibilities include delivering first-time fix solutions, maintaining sewers, and ensuring compliance with health and safety standards. Ideal candidates will have a full driving licence with LGV category C, strong customer service skills, and the ability to work in confined spaces. Competitive salary and benefits are offered for this permanent position.

Benefits

Competitive salary

Annual incentive related bonus

Pension scheme with 12% contribution

25 days annual leave plus bank holidays

Life assurance cover

Health benefits package

Gym membership discounts

Qualifications

• Full valid driving licence with LGV category C, ideally with DCPC qualification.
• Experience in customer service with face-to-face communication.
• Comfort in confined spaces, passing medical criteria.

Responsibilities

• Work as part of a team to improve sewer system performance.
• Deliver first-time fix solutions for customer issues.
• Maintain sewers to prevent pollution and flooding.

Job description

Waste Resolution Jetting Technician - (Requires Cat C licence).

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• Competitive salary from £31,927 to £39,909, based on experience, 40‑work pattern.
• Annual incentive related bonus (£1,000 max for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Waste Resolution Jetting Technician progression plan.
• 25 days annual leave + bank holidays + extra wellness day, days in lieu of working bank holidays.
• Life assurance cover 4 times pensionable salary.
• A great benefits package – health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location

We have opportunities for Waste Resolution Jetting Technicians in the York area to join our Customer Field Services department at Yorkshire Water and be part of helping Yorkshire Water to provide the best service to our customers. Ideally you will live close to our wastewater site in York? Could this be you?

Work type

This is a permanent opportunity, working 40 hours per week, rotational work patterns on a 4 on 4 off basis, which may include late, early and weekend work patterns. You will need a full valid driving licence in addition to a LGV category C and ideally a DCPC qualification (no more than 6 points).

What we do!

Everyone has an idea of what a water company does. Here in Yorkshire we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

Where you fit in!

As our Waste Resolution Jetting Technician, you will:

• Work as part of a two‑person team within a geographical team to improve customer service and sewer system performance.
• Be responsible for ensuring a first‑time fix solution for customers and the environment whilst ensuring quality follow‑on work is raised in accordance with our standards and specifications.
• Deliver a first‑time fix / same‑day solution to customer and environmental problems and to deliver the asset plan for sewer maintenance to eliminate escapes. You will ensure Health & Safety working practices and procedures are always complied with.
• Primarily respond to Internal Flooding and Restricted Toilet Use (RTU) customer problems to resolve the immediate cause and complete a thorough investigation to resolve the root cause and achieve a first‑time fix / same‑day solution, including using IT systems to collate information and relay accurate feedback including plans and photographs.
• Safely, proactively and reactively maintain the sewers to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from occurring and to ensure no repeats take place.
• Work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

What skills & qualifications you will need

• Full valid driving licence plus LGV category C, ideally with DCPC driving licence and digitising card (no more than 6 points).
• Operating a high‑pressured jetting and vacuumation vehicle and carrying out manual handling duties including heavy lifting of manhole covers and operating heavy equipment involving high pressure water jetting systems and sewer cameras.
• A strong health & safety background, competency in IT systems, and ability to be proactive and take ownership of issues.
• Previous experience in a customer service‑related role with face‑to‑face communication with customers.
• Ability to think through problems and work with others to solve them, finding faults and diagnosing root causes.
• Excellent communication skills, ability to capture, evidence and feedback information, influence outcomes and make decisions.
• Excellent interpersonal skills and comfort liaising with operational teams, customers and stakeholders.
• Will work within confined spaces; must pass strict medical criteria including BMI, vision, blood pressure, hearing and Spirometry tests.
• For drivers with Licence entitlement C1 or above, subject to basic standard eyesight assessment, initial driving assessment, and regular basic standard eyesight assessment.
• Flexible attitude to work as a variety of rotas cover the working window.
• Ideal: previous jet van operation experience or driving liquid loads, basic understanding of sewer network; full training provided (high pressure jetting training, confined space & NRASWA).
• Support for flexible working patterns and job share options.

Do we sound like your cup of tea?

If you hold a Cat C Licence and are customer focused, with a good H&S background and want to help us deliver great service for our customers whilst looking after the environment, be sure to apply today to find out what a career with Yorkshire Water can offer you.

Advert Closing date: 31st December 2025.

Interviews will be ongoing throughout December and into January 2026.

If successful for the role, you will be required to undergo pre‑employment checks that will include a Basic Disclosure Check, carried out through a Third‑Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.