Warranty Executive

Group 1 Automotive; Long Eaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Long Eaton is seeking a Warranty Executive to work in its aftersales department. You will play a key role in preparing and managing warranty claims, ensuring compliance with manufacturer guidelines and delivering outstanding service to customers. The ideal candidate will possess excellent communication and organizational skills, and a full driving licence. This position offers a supportive environment with numerous benefits including a generous leave policy, retail discounts, and a comprehensive pension scheme.

Benefits

33 days of annual leave including bank holidays

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Wellbeing support for you and your family

24/7 access to healthcare professionals

Paid day to volunteer in the community

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance with cover options

Flexible working options

Responsibilities

• Prepare warranty claims for submission.
• Check and clear weekly statements for claims.
• Ensure documentation meets manufacturer guidelines.
• Prepare invoices and warranty claims accurately.
• Complete repair order documentation correctly.
• Quickly deal with policy claims and reimbursements.
• Maintain control over returned displaced material.
• Reconcile warranty credits and administer discrepancies.

Skills

Customer awareness

Ability to work to deadlines and targets

Strong teamwork skills

Confident and professional communication skills

Full driving licence

Job description

Responsibilities

• Preparing all warranty claims for submission to manufacturer for payment
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.

Role Overview

Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

About Group 1 Automotive

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

Values

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

Qualifications

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

Company Overview

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

Benefits

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask