Ward Clerk

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 18,000 - 24,000; Full time

Job summary

A regional NHS service in Harrogate is seeking a dedicated receptionist to provide friendly and efficient service to patients and visitors. The role involves performing reception desk duties, managing patient enquiries, and undertaking various administrative tasks. Ideal candidates will have excellent communication skills and a commitment to maintaining confidentiality. The organization values kindness and integrity, providing a supportive work environment with opportunities for staff recognition and well-being initiatives.

Benefits

Employee Assistance Programme

Counselling service

Physiotherapy service

Staff recognition awards

Qualifications

• Friendly and efficient service to patients and visitors.
• Effective communication across various individuals.
• Ability to maintain confidentiality at all times.

Responsibilities

• Perform reception desk duties and deal with patient enquiries.
• Answer phone calls and take messages.
• Report repair items to the ward manager and liaise with the works department.
• Arrange Day Case and Ward Attender admissions as agreed.
• Monitor Ward activity and order ambulances as required.

Job description

Overview

To act as a host and receptionist ensuring that patients, relatives and visitors receive a friendly and efficient service whilst maintaining confidentiality at all times. To support the ward by performing various clerical and non-nursing duties to a high standard. All administration work for the ward will be completed by the post holder. To communicate effectively with a wide range of individuals across the Trust and actively contribute to a culture of positivity and fairness.

Responsibilities

• Perform reception desk duties, dealing with patient enquiries, directing patients to waiting areas/beds and ensuring effective communication at all times.
• Answering the telephone and taking messages.
• Report to the ward manager items for repair and liaises with the works department by following agreed procedures.
• Arranging Day Case, Ward Attender and booked admissions work as agreed with the Ward Manager.
• Monitor Ward activity.
• Ordering ambulances and making out-patient appointments as and when required.
• Liaise with other departments and disciplines.
• Ensure reports and referral letters are escalated to the appropriate people/department within timescales.

Benefits/Notes

• At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!
• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
• Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.