Walking With The Wounded - Veteran Liaison Support Officer (VLSO)

Cobseo; Carlisle; Remote; GBP 25,000 - 35,000; Full time

Job summary

A veteran support organization is seeking a Veterans Liaison Support Officer to provide home-based support across the Cumbria region. The successful candidate will develop personalized support plans for ex-service personnel, navigate mental health pathways, and build relationships in the community. This role requires prior experience working with vulnerable adults and a willingness to travel regularly. Comprehensive benefits include a Bike 2 Work Scheme and competitive annual leave.

Benefits

Bike 2 Work Scheme

Death in Service

Travel Expenses

Competitive annual leave plus Bank Holidays

Qualifications

• Experience of working with vulnerable adults and empowering them to progress on their journey.
• Ability to work independently, set priorities, and manage a caseload across Cumbria with daily travel.
• Comfort navigating mental health pathways and coordinating with mental health services.

Responsibilities

• Provide home- and community-based support to ex-service personnel.
• Develop personalized support plans to meet individual needs.
• Collaborate with NHS clinical teams and local services to ensure coordinated support.

Skills

Experience working with vulnerable adults

Excellent communication skills

Assessment skills

Relationship-building skills

Job description

Overview

Walking With the Wounded (WWTW) supports those who have served in the British Armed Forces and their families, specialising in developing pathways to independence. We currently have an exciting opportunity for a Veterans Liaison Support Officer (VLSO) to join a team providing support to ex-armed forces personnel. You will be home-based, with a caseload spread across the Cumbria region. The Enhanced service provided covers across the NW/NE region, so travel may be required at times to cover in other regions. This role will join a team of existing VLSOs across the North of England as part of a wider collaborative team within NHS England\'s Op Courage - the Veterans\' Mental Health and Wellbeing service, and will work with other service charities and local support services. You will be home based with daily travel around your region to support your clients and build relationships in the community, whilst working as part of the wider regional WWTW and NHS clinical teams.

We are looking for a highly motivated self-starter with prior experience of working with vulnerable adults; an individual who can work independently to set priorities that accurately reflect the client\'s needs. Your role will be to work with clients in the community (or their homes), facilitating intense support and analysing individual needs to create a support plan that will break down barriers to a successful stabilisation, whilst navigating their mental health pathway.

In return, we will provide you with the opportunity to demonstrate and develop your skills and career as a Veterans Liaison Support Officer in a supportive, inclusive environment. In this role, no two days are the same and every day will bring new challenges. Internal training will be provided, and we encourage our staff to develop their own personal and professional skills.

Responsibilities

• Provide home- and community-based support to ex-service personnel, developing personalised support plans to meet individual needs and stabilise mental health pathways.
• Work with clients in the community (or their homes), facilitating intense support and navigating their mental health journey in collaboration with NHS England\'s Op Courage and partner organisations.
• Build and maintain relationships with clients and local community services across the Cumbria region, travelling as required.
• Collaborate with NHS clinical teams and regional WWTW staff to ensure coordinated support.

Qualifications / Requirements

• Experience of working with vulnerable adults and empowering them to progress on their journey.
• Ability to work independently, set priorities, and manage a caseload across Cumbria with daily travel.
• Willingness and ability to travel regularly within the Cumbria region (Lancaster / South Lakes area being beneficial but not required).
• Comfort navigating mental health pathways and coordinating with mental health services.
• Excellent communication, assessment, and relationship-building skills.

Benefits

• Bike 2 Work Scheme
• Death in Service following successful completion of probation
• Travel Expenses
• Competitive annual leave plus Bank Holidays