Waiting List Coordinator - Gynaecology

NHS; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in Norwich is looking for a full time Waiting List Coordinator predominantly for Gynaecology. The role requires excellent organisational and communication skills, and an understanding of patient confidentiality. You will manage waiting lists and work closely with healthcare professionals to ensure efficient operations. Benefits include various NHS advantages, which contribute to a supportive work environment.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Salary Sacrifice schemes

Free confidential counselling support

On-site Nursery

Qualifications

• Experience of managing patient waiting lists.
• Good working knowledge of PAS, including RTT recording.
• Demonstrates understanding of Equality, Diversity, and Inclusion.

Responsibilities

• Maintain elective waiting lists ensuring compliance with targets.
• Liaise with consultants for theatre lists.
• Inform patients of any cancellations or changes.
• Ensure relevant documentation is sent to patients.

Skills

Organisational skills

Communication skills

Knowledge of RTT pathways

Patient confidentiality understanding

Tools

PAS

Job description

We are looking to recruit a full time Waiting List Coordinator predominantly for Gynaecology with a cross cover for Oncology Gynaecology Waiting Lists, Hysteroscopy booking and Procedure clinic booking.

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will need to have a good understanding of the 18-week RTT pathways and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality.

The post holder will provide waiting list management for Gynaecology and Gynaecology Oncology within Care Group C. This role relies on close working relationships with patients, management, consultants, secretaries, departmental staff, nursing staff as well as other health care professionals, including our private provider partners. You will be required to make the necessary arrangements for diagnostic and therapeutic treatment procedures for our patients, working within the Patient Access Policy and the Trust PAS User Policy.

If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.

The role is Monday- Friday, hours to be discussed at interview.

This role does not include home working.

Main duties of the job

Main duties of the job

• Maintain elective waiting lists, ensuring that Trust waiting time targets are achieved
• Plan theatre lists and to liaise with consultants and specialist as necessary to ensure that the mix of patients and procedures is acceptable
• Ensure patients are informed in a timely manner of any cancellations or changes to planned attendance / admission times / appointments
• Use PAS and other clinical systems to record and examine information about patients in order to maintain data quality on the system
• Arrange Pre-admission assessments and admission dates with patients, by direct negotiation by telephone and face to face; ensure that patients receive correct starving instructions and other relevant information about their admission
• Set up Consultants' waiting list codes and patient notifications on PAS and other clinical systems
• Print out PAS and other clinical systems reports in relation to waiting lists, expected admissions and other waiting list related summaries
• Maintain a record of clinical staff absences to ensure that admissions and theatre lists are booked appropriately
• Liaise with relevant staff and departments in respect of theatre rotas
• Liaise with any sub contract organisations as and when appropriate / applicable i.e. Medac's
• Handle internal and external telephone calls to the department in a professional and helpful manner; take and record details of patients wishing to confirm or cancel their elective admission

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
• Record all relevant information to Trust guidelines in line with Information Governance and policies.
• To implement booked admission protocols and procedures for Gynaecology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
• To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
• Compile the departmental theatre lists and assign patient confirmation times.
• Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
• To make all necessary outpatient, consenting and pre-assessment appointments for GA/LA cases according to TCI dates.
• To keep all patient details up-to-date on the patient management system in order that information is available for theatre lists, audit purposes and any other data that may be required
• To deal with queries, visitors and telephone enquiries in a helpful, courteous and efficient manner.
• Attending weekly MDT Oncology Meetings.
• Ensuring theatre lists are booked in line with the trusts 6-4-2 Policy.
• Ensuring patients are booked in order of weeks wait while ensuring all clinical urgent patients are booked as required.
• Attend weekly meetings with the management team to provide updates on the trusts backlog patients.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

Experience

• Experience of managing patient waiting lists

Skills

• Good Working Knowledge of PAS, including RTT Recording
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.