Waiter / Waitress

U9; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury cocktail bar in the heart of Leicester Square is seeking enthusiastic Floor Staff. The role involves providing exceptional customer service, maintaining cleanliness, and collaborating with team members. Ideal candidates should have prior experience in hospitality and excellent guest interaction skills. This is a full-time position, offering a starting hourly rate of £12.21 plus service charge and tips.

Benefits

Service Charge

Tips

Staff Meal on Duty

Uniform

Qualifications

• Previous experience in luxurious hospitality or restaurant settings is advantageous.
• Strong culinary knowledge and understanding of food safety practices.
• Excellent guest service skills and ability to work under pressure.

Responsibilities

• Greet and welcome guests with a friendly attitude.
• Assist customers in selecting menu items and upselling.
• Ensure cleanliness in the bar/dining area and private rooms.
• Collaborate with kitchen/bar staff for timely service.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Culinary knowledge

Food safety practices

Time management

Basic maths skills

Job description

Overview

Job Description: We are seeking enthusiastic and dedicated Floor Staff to join our dynamic team. As a vital part of our hospitality environment, you will be responsible for ensuring an exceptional experience for our guests. Your role will involve assisting in various capacities, from providing outstanding customer service to maintaining a clean and welcoming atmosphere.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Assist customers in selecting menu items, providing recommendations and upselling where appropriate.
• Ensure food safety standards are adhered to at all times, maintaining cleanliness in the bar/dining area and private rooms.
• Take orders accurately and efficiently, processing payments as necessary.
• Collaborate with kitchen/bar staff to ensure timely delivery of food and beverages.
• Maintain an organised workspace, ensuring that all areas are tidy and well-stocked at all times.
• Handle guest inquiries and complaints with professionalism, striving to enhance their dining experience.
• Support team members during busy periods, demonstrating strong time management skills.
• Will be required to work weekends and night shifts.

Skills and Qualifications

• Previous experience in luxurious hospitality or restaurant settings is advantageous.
• Strong culinary knowledge is beneficial, along with a keen understanding of food safety practices.
• Basic maths skills for handling transactions and managing orders effectively.
• Excellent guest service skills, with the ability to engage positively with customers.
• Ability to work efficiently under pressure while maintaining attention to detail.
• Strong time management skills to ensure prompt service delivery.
• A willingness to help colleagues and contribute to a positive team environment.

Additional Details

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: from £12.21 hourly
• Benefits: + Service Charge + Tips + Staff Meal on Duty + Uniform
• Starting time: Immediate start!

About U9

Nestled in the heart of Leicester Square, U9 is a new opening luxury cocktail bar and karaoke destination redefining nightlife in London’s West End. Welcome to U9 — where luxury meets laughter, and every night has a soundtrack!