Waiter - (Seasonal)

KERB Food Ltd; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dynamic hospitality company in Covent Garden is seeking a motivated Waiter to provide exceptional service and ensure a great guest experience. You'll assist in managing customer flow and work closely with a supportive team. Ideal candidates should have customer service experience and a passion for hospitality. This is a seasonal position offering £13.85 per hour.

Benefits

Generous food and beverage discount

Access to Employee Assistance Program

25 days holiday + birthday day off

Qualifications

• Previous experience of working in a customer-facing role with a strong focus on guest/customer experience.
• A passion for 'Exceptional Hospitality' and facilitating great guest experiences.
• A willingness to pitch in across different areas of the business.

Responsibilities

• Providing exceptional hospitality and maintaining strong communication with guests.
• Assisting customers with requests, queries, and complaints.
• Supporting the Floor Manager to manage customer flow.
• Taking direction from senior team members while using initiative.

Skills

Customer service experience

Strong communication skills

Ability to work in a high-volume environment

Initiative

Passion for hospitality

Job description

Waiter - (Seasonal)

Department: Venue Team

Employment Type: Zero Hours

Location: Covent Garden, London

Reporting To: Inesa Furmanaite

Compensation: £13.85 / hour

Description

As a Waiter at Seven Dials Market, you'll be at the heart of providing exceptional hospitality, making sure our guests have an amazing time with top‑notch service. You’ll engage in conversation with guests, take drink orders, spread great vibes, and create unforgettable experiences. You’ll work closely with a supportive, people‑centric management and supervisory team to keep everything running smoothly in both the front and back of the house areas. If you’d like to be part of a dynamic, hard‑working but people‑centric team, a role as a Waiter at Seven Dials Market by KERB could be for you!

What you’ll be doing

• Maintaining an excellent understanding of the food and beverage offering at SDM and making recommendations to guests based on their preferences
• Providing exceptional hospitality and maintaining strong communication skills with Traders and colleagues
• Handling Reservation administration on Seven Rooms as required
• Supporting the Floor Manager in ensuring that customer flow in and out of the venue is as smooth as possible
• Working closely alongside all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders and external stakeholders.
• Seat and assist customers with various requests, queries, complaints/issues and escalates to line manager when necessary
• Taking direction from senior members of the team, but also using your initiative to work independently and maintain a calm and professional approach in a busy environment

What you’ll bring to KERB

• Previous experience of working in a customer‑facing role with a strong focus on guest / customer experience and service, ideally in a high‑volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to roll your sleeves up and pitch in from time to time on non‑designated areas of the business – particularly on site

What you’ll get by joining KERB

• Generous F&B discount across KERB food and drinks
• CODE app membership
• Access to Employee Assistance Program (Hospitality Action)
• Perks at Work discounts
• 25 days holiday (excluding bank holidays) + birthday day off
• London Living Wage and Disability Confident Committed employer
• A Best Companies accredited employer

Diversity & Inclusion

As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.