Waiter / ess - London

Hotel Indigo London K West Shepherd’s Bush; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading hotel in London is looking for a Waiter/ess to deliver exceptional service and create memorable experiences for guests. The role involves greeting guests, serving food and drinks, and ensuring a clean environment. Ideal candidates will have strong communication skills and previous service experience. This position offers an annual salary of £25,700, along with various employee benefits. Join us to become part of a dynamic team dedicated to hospitality excellence.

Benefits

Pension with company contributions

50% discount in all restaurants

Complimentary stay after probation

Employee Assistance Programme

Free meals on duty

Qualifications

• Strong communication skills and a warm, professional attitude.
• Previous experience in a restaurant environment is preferred.
• Basic understanding of food hygiene and service standards.

Responsibilities

• Greet guests and serve food and drinks with confidence.
• Recommend menu items and accommodate special requests.
• Ensure restaurant cleanliness and hygiene compliance.

Skills

Strong communication skills

Previous experience as a waiter/waitress

Flexibility to work shifts

Job description

Waiter / ess - London

Great service starts with a smile and ends with a memory.

At Hotel Indigo K West Shepherd's Bush , we believe in more than just serving food, we serve up experiences, conversations, and moments that make our neighbourhood shine. As a Waiter / Waitress , you'll be the warm welcome, the trusted recommender, and the reason guests come back for more. If you bring energy, charm, and pride in what you do, this could be the start of your next great story. So come and join our pre‑opening team, as we get ready to open our doors!

What's Our Story?

Hotel Indigo is inspired by the neighbourhood and at our hotel that means bold, creative, and connected to the local rhythm. Our restaurant reflects that same energy. Whether it's a working breakfast, a weekend brunch, or a buzzing dinner service, we create memorable experiences with every plate served and every guest interaction.

Here’s what you can look forward to as our Waiter / Waitress :

Annual salary : 25,700

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Be the face of the restaurant: Greet guests, take orders, and serve food and drink with confidence and flair, always with a genuine smile.
• Create moments: Recommend menu items, accommodate special requests, and anticipate guest needs to create a personalised and seamless experience.
• Support the flow: Keep your section clean, stocked, and ready for service, supporting with opening/closing tasks and helping team members as needed.
• Stay in sync: Work closely with the kitchen and bar teams to deliver timely, accurate, and polished service.
• Keep it spotless: Follow hygiene and safety procedures to keep the restaurant clean and compliant at all times.

What’s Your Story?

You’re confident, friendly, and passionate about hospitality. You care about the details and love creating positive guest interactions. To thrive in this Waiter / Waitress role, you’ll ideally bring :

• Previous experience as a restaurant server, waiter / waitress, or hospitality team member
• Strong communication skills and a warm, professional attitude
• Flexibility to work shifts including evenings, weekends, and holidays
• A basic understanding of food hygiene and service standards
• Right to work in the UK and fluency in English
• A guest‑first mindset and desire to be part of a supportive, upbeat team

If you’re ready to bring great food and even greater service to one of West London’s most creative hospitality spaces, we want to hear your story. Join us as Waiter / Waitress at Hotel Indigo K West Shepherd’s Bush and help us serve something truly unforgettable every time.