Waiter

Culinary Collective; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading fast-casual restaurant in London is seeking a sharp Waiter / Waitress to join their team. The ideal candidate has experience in premium dining venues and excels in delivering fast, friendly service. Responsibilities include maintaining high standards, supporting the team during peak times, and ensuring accurate order processing. Opportunities for formal training and career development are available, along with service awards starting at £100 in the first year.

Benefits

Monthly meal for you + 4 guests

Formal training (H&S Level 2)

Clear development path

Qualifications

• Experience in a fast-paced, premium casual or QSR venue.
• Clear and confident communication style.
• Pride in efficient service.
• Operational knowledge of POS and cash handling.

Responsibilities

• Deliver fast, friendly, and accurate service.
• Maintain cleanliness and organization of section.
• Support team during busy periods.
• Follow floor systems and maintain high standards.

Skills

Front of House experience

Clear communication

Ability to work under pressure

Reliable operational knowledge

Job description

Waiter / Waitress – Heard. Soho

Premium burgers. Fresh ingredients. Consistent standards.

Heard is a smash burger concept from 2 Michelin-starred chef Jordan Bailey, bringing chef-level precision and bold flavour to fast-casual dining. After touring the UK’s biggest events, we opened our first restaurant in Borough in February 2025 — now we’re building an energetic team to take service to the next level in our new Soho site.

We’re looking for a sharp, energetic Waiter / Waitress who brings pace, warmth, and pride to every guest interaction.

The Role – Waiter / Waitress

As a Waiter / Waitress at Heard, you deliver fast, friendly, and accurate service every shift. You’ll own your section, maintain menu knowledge, and support your team efficiently, ensuring high standards are kept even during the busiest periods.

What You’ll Deliver in Year One

• Service Excellence – Deliver fast, friendly, and accurate service across multiple revenue streams (dine-in and takeaway).
• Speed & Accuracy – Hit service speed targets and ensure all orders are processed accurately (including allergens).
• Section Ownership – Keep your assigned section clean, stocked, calm, and moving smoothly.
• Team Support – Support the team during peak times, running food, clearing tables, and resetting sections quickly.
• System Compliance – Accurately follow all floor systems, including POS operations, cash handling, and guest checks.
• Standards – Maintain high personal and professional presentation standards, reflecting the brand's quality.

What You Bring

• Front of House (FOH) experience in a fast-paced, premium casual or QSR venue.
• A clear, confident, and warm communication style on the floor.
• The ability to work calmly under pressure with a team-first attitude.
• Pride in doing the basics brilliantly and efficiently—every shift.
• Reliable operational knowledge (POS, simple cash handling, cleaning routines).

The Heard. Package

• Monthly meal for you + 4 guests
• Formal training (H&S Level 2)
• Clear development path into supervisory or leadership roles

Service awards – from £100 in year one

Ready to join London’s sharpest new fast-casual brand? Apply now and deliver the future of Heard.