Waiter

Covent Garden Hotel; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading boutique hotel in London seeks a Waiter to enhance guests' dining experiences. The ideal candidate thrives in a fast-paced environment, possesses a keen eye for detail, and has extensive knowledge of food and beverages. Responsibilities include interacting with guests, taking orders, delivering food, and processing payments. An inclusive workplace, the hotel offers competitive pay and numerous benefits, including health plans and ongoing training. Applicants must be eligible to work in the UK.

Benefits

Competitive hourly rate of £16.00–£17.00

Access to financial wellbeing app

Health cash plan

Discounts on cinema tickets and gym memberships

Complimentary meals on shift

Referral bonus scheme

Flexible scheduling

Dry cleaning service for work attire

Enhanced holiday allowance

Season ticket loan

Ongoing training and professional development

Regular social events and team activities

Benefits like cycle to work scheme

One paid day per year for volunteering

Exclusive discounts and perks

Qualifications

• Previous experience in a similar role within a high-standard establishment.
• A keen eye for detail and a commitment to maintaining high standards.
• Extensive knowledge and passion for food and beverages.
• Strong organisational and communication skills.
• The ability to work well within a team and support your colleagues.
• A genuine passion for hospitality and providing outstanding customer service.

Responsibilities

• Interact with guests to ensure an exceptional dining experience.
• Take orders and make informed recommendations.
• Deliver food and beverages in a timely manner.
• Process payments accurately and efficiently.
• Address and fulfill guests' requests promptly and professionally.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service

Job description

Responsibilities

• Interact with guests to ensure they have an exceptional dining experience.
• Take orders and make informed recommendations.
• Deliver food and beverages in a timely manner.
• Process payments accurately and efficiently.
• Address and fulfill guests' requests promptly and professionally.

About the Role

As a Waiter at the Covent Garden Hotel, you will be a vital part of our guests' dining experience. We are looking for someone who thrives in a fast‑paced environment and can handle multiple tables with grace and efficiency.

Qualifications

• Previous experience in a similar role within a high‑standard establishment.
• A keen eye for detail and a commitment to maintaining high standards.
• Extensive knowledge and passion for food and beverages.
• Strong organisational and communication skills.
• The ability to work well within a team and support your colleagues.
• A genuine passion for hospitality and providing outstanding customer service.

Benefits

• Competitive hourly rate of £16.00–£17.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long‑service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!

About Firmdale Hotels

Firmdale Hotels is a collection of unique and stylish boutique hotels located in some of the most vibrant areas of London and New York. Our properties are known for their distinctive design, exceptional service, and warm, welcoming atmosphere. We pride ourselves on providing our guests with unforgettable experiences and personalised service.

Awards

• Proud winners of The Times Best Places to Work for both 2024 and 2025.
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
• Manager of the Year – Helle Jensen – Cateys 2024.
• Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024.
• Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024.
• Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025.
• Dorset Square Hotel – AA Breakfast Award 2025.
• Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024.
• Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024.
• Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
• Warren Street Hotel – Travel & Leisure 'IT List' best hotels in the world.
• Whitby Hotel, Crosby Street and Warren Street – Michelin keys.
• Number Sixteen – Best Boutique Hotels in London, The Times, 2024.

Important Information

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.