Volunteering Officer

Imperial War Museums; Duxford; On-site; GBP 27,000 - 29,000; Part time

Job summary

A leading heritage organization in Duxford is seeking a dedicated individual for a part-time Volunteer Coordinator role. You will lead and motivate volunteers, ensuring their support and volunteer programs are effective. Responsibilities include recruitment, training, and managing rotas using volunteer management software. The ideal candidate has experience in public engagement, strong communication skills, and a passion for heritage. This role requires flexibility, including weekend and holiday work, making it a fulfilling opportunity in a vibrant environment.

Qualifications

• Experience working in a customer-facing role, preferably in heritage or tourism.
• Knowledge of engaging and managing volunteers.
• Strong ability to communicate and motivate diverse individuals.

Responsibilities

• Inspire and guide volunteers to amplify the museum's impact.
• Organise rotas and ensure welfare checks for volunteers.
• Deliver volunteer training and support campaigns for recruitment.

Skills

Public engagement

Volunteer management

Verbal communication

Motivational skills

Education

Minimum GCSEs in Maths and English

Tools

Better Impact software

Job description

Details:

Location: IWM Duxford

Category: Other

Salary: £27,000 to £29,000 per annum, full time equivalent (depending on experience)

Contract type: Contract Permanent

Hours: Part time

Telephone: n/a

What You Will Be Doing

• Leading and Motivating Volunteers: Inspire and guide volunteers to help amplify IWM's impact.
• Daily Coordination: Organise rotas, conduct briefings, assign duties, and ensure welfare checks.
• Training and Support: Deliver elements of the volunteer training programme and ensure volunteers are inducted, prepared, and supported throughout their journey.
• Stakeholder Collaboration: Work closely with teams across Visitor Experience, Learning & Engagement, Membership, Conservation, Digital, and Curatorial.
• Volunteer Recruitment and Retention: Support campaigns and selection processes to build a committed and valued volunteer team.
• Database Management: Use Better Impact software to manage rotas and report on volunteer activity.
• Income Generation: Promote IWM's products and services, including membership, shops, cafes, and events.
• Maintaining Standards: Ensure compliance with health and safety, uphold IWM values, and act as an ambassador for the museum.
• This role requires flexibility, including weekend, evening, and public holiday work, and may involve travel across IWM sites.

Who We Are Looking For

• Experience working with the public or in a customer-facing role, ideally in heritage or tourism.
• Knowledge and experience of working with volunteers.
• Minimum GCSEs (or equivalent) Grade A-C in Maths and English.
• Strong verbal communication skills.
• Ability to motivate and build rapport with diverse individuals.
• Confident in presenting information to varied audiences.
• Experience managing or leading volunteer programmes.
• Familiarity with Better Impact or similar volunteer management software.

Apply Now

If you're passionate about volunteering and want to make a meaningful impact at IWM, we'd love to hear from you. Join us in shaping memorable experiences for our visitors and empowering our volunteer community.

For a full list of duties and the person specification which your application will be marked against, please view the Job Description.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN