Volunteer Services Manager

Care New England Health System; Warwick; On-site; GBP 44,000 - 60,000; Full time

Job summary

A healthcare organization in Warwick is seeking a Volunteer Services Manager responsible for developing and managing a comprehensive volunteer program. The ideal candidate will have 3-5 years of experience in operations or volunteer management, preferably in a healthcare setting. This role focuses on enhancing patient and family experiences through volunteer engagement and requires strong leadership and community engagement skills.

Qualifications

• 3-5 years of progressive experience in operations management or volunteer management.
• Experience in a healthcare or hospital setting is preferred.
• Successful track record in sourcing and retaining volunteers.

Responsibilities

• Build and sustain a comprehensive volunteer program.
• Align volunteer services with patient and family needs.
• Manage and inspire volunteer talent across all hospital service lines.

Skills

Operations management

Volunteer management

Community engagement

Recruiting

Program coordination

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Human Resources

Job description

Overview

The Volunteer Services Manager is a dynamic and strategic leader responsible for the ground-up revival, development, and expansion of a robust, system-wide volunteer program at Kent Hospital. This individual acts as the chief architect of volunteer engagement, creating a vibrant corps of passionate community members dedicated to enhancing the patient and family experience.

The Manager designs and deploys innovative, demand-driven volunteer programs that provide meaningful support to the Emergency Department, Inpatient units, Outpatient clinics, and Surgical services. A key leadership function of this role includes co-chairing the hospital's Patient and Family Advisory Council (PFAC), translating patient feedback into actionable improvements. This position is central to sourcing, managing, and inspiring our volunteer talent to ensure their contributions are seamlessly integrated and highly impactful across all hospital service lines.

Responsibilities

Responsibilities are focused on building and sustaining a comprehensive volunteer program that supports multiple hospital service lines, aligns with patient and family needs, and drives measurable impact across departments.

Qualifications

• Bachelor\'s degree in Healthcare Administration, Business Administration, Communications, Human Resources, or a related field is preferred.
• A minimum of three to five years of progressive experience in operations management, volunteer management, program coordination, community engagement, or talent acquisition is required.
• Experience within a healthcare or hospital setting is strongly preferred.
• Demonstrated success in sourcing, recruiting, and retaining talent or volunteers is essential.

Care New England Health System (CNE) and its member institutions — Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center — are trusted organizations fueling the latest advances in medical research, attracting the nation\u2019s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts herself/himself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.