Volunteer Engagement Coordinator

NFP People on behalf of City Year; Greater London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

A youth social action charity is seeking a Volunteer Engagement Coordinator to lead recruitment of motivated volunteers for their programs. You will drive regional strategies, ensure excellent candidate experiences, and collaborate on national projects. The ideal candidate possesses strong recruitment skills and is passionate about educational equality. This is a full-time position based in London with a salary of £26,700 per annum and includes employee benefits such as generous holiday entitlement and training opportunities.

Benefits

Great holiday entitlement

Training including degree-level qualifications

Pension scheme enrollment

Free eye tests

Interest-free travel loans

Volunteer opportunities

Wellbeing sessions

Qualifications

• Strong belief and commitment to City Year’s mission.
• Experience in recruitment, engagement, or sales.
• Ability to engage diverse audiences.

Responsibilities

• Deliver a recruitment service from attraction to onboarding.
• Drive regional recruitment and engagement.
• Develop marketing and promotional activities.

Skills

Understanding of recruitment processes

Experience with stakeholders

Event planning skills

Knowledge of the UK education sector

Interpersonal skills

Experience using ATS or CRM

Commitment to social action

Job description

Volunteer Engagement Coordinator

This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK.

As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high-quality volunteers who are motivated to apply for the City Year programme.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Volunteer Engagement Coordinator

Location: London Office (Kings Cross), Recruitment Events, Training Venue and home. Typically, 3 days per week are worked from home.

Hours: Full-time, Monday to Friday, 35 per week

Salary: £26,700 per annum

Duration: Permanent

Start date: February 2026 (with some flexibility)

Closing Date: 11 January 2026

Interviews: Commence week of 12 January 2026

The Role

You will be responsible for delivering an efficient, end-to-end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support.

In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional, and effective relationships are built. You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area. This position offers both responsibility and autonomy to identify, attract, and support exceptional volunteers and team leaders motivated to drive and shape social change.

Main duties and responsibilities include:

• Responsibility for the attraction of high-quality applicants
• Selection of high-quality candidates aged between 18-25
• Retention and onboarding volunteers
• Developing marketing and promotional activities
• Monitor and evaluate systems and processes
• Collaboration

About You

We are looking for someone with experience and skills as below.

• Strong belief, enthusiasm and commitment to City Year’s programme, mission and values
• Understanding of recruitment, engagement, or sales processes, with a track record of meeting targets
• Experience working with a range of stakeholders
• Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students)
• Knowledge of the UK school leaver and graduate markets, the education sector, youth social action, and the volunteer sector
• Experience using an ATS (applicant tracking system) or CRM database (desirable)
• Strong interpersonal and relationship-building skills, with the ability to engage a wide range of audiences

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

• Great holiday entitlement
• Training including degree-level qualifications
• Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
• Free eye tests and £20 off glasses
• Interest‑free travel season ticket loans
• Interest‑free bike loans under the “Cycle to Work Scheme”
• Interest‑free Loans to assist employees with welfare or financial hardship
• 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
• Regular all staff wellbeing sessions with external wellbeing experts
• Reservist friendly employer - Bronze award
• Laptop and mobile phone

Other areas of experience may include Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Coordination, Volunteer Engagement Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.

Please note this role is being advertised by NFP People on behalf of our client