Volunteer Engagement Coordinator

City Year, Inc.; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A youth social action charity is seeking a Volunteer Engagement Coordinator to lead recruitment efforts for high-quality volunteers aged 18-25. In this role, you will manage the end-to-end recruitment process, ensuring outstanding candidates support educational outcomes for disadvantaged pupils in the UK. Key responsibilities include driving regional engagement, developing creative recruitment strategies, and maintaining exceptional customer service. This position offers autonomy and a path to drive meaningful social change through volunteer work.

Benefits

Great holiday entitlement

Training including degree-level qualifications

Pension scheme enrolment

Free eye tests

Interest-free travel season ticket loans

Interest-free bike loans

2 days for volunteering opportunities

Regular wellbeing sessions

Qualifications

• Experience in volunteer engagement or recruitment.
• Track record of meeting targets in engagement or recruitment.
• Ability to engage diverse audiences.

Responsibilities

• Lead regional attraction work for volunteers.
• Deliver recruitment service from attraction to onboarding.
• Contribute to national projects in recruitment.

Skills

Strong belief in City Year's mission

Understanding of recruitment processes

Experience with stakeholders

Event planning and delivery skills

Knowledge of the education sector

Experience using an ATS or CRM database

Strong interpersonal skills

Job description

Volunteer Engagement Coordinator

This is an exciting opportunity to join a growing organisation and a developing team that recruits and supports young leaders to transform educational and social outcomes for pupils across the UK.

As Volunteer Engagement Coordinator, you will lead regional attraction work to build a pipeline of high-quality volunteers who are motivated to apply for the City Year programme.

Join a youth social action charity which challenges 18 to 25-year-olds to tackle educational inequality through a year of full‑time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK. You will be responsible for delivering an efficient, end‑to‑end recruitment service from attraction and selection through to retention and onboarding, ensuring that outstanding volunteers are recruited to achieve excellent outcomes for the schools and pupils we support.

In this role, you will drive recruitment and engagement in your region, ensuring that targets are met, customer service is exceptional, and effective relationships are built. You will also contribute to national projects and develop creative approaches to recruitment and engagement that work for your area. This position offers both responsibility and autonomy to identify, attract, and support exceptional volunteers and team leaders motivated to drive and shape social change.

Main duties and responsibilities include:

• Responsibility for the attraction of high-quality applicants
• Selection of high-quality candidates aged between 18-25
• Retention and onboarding volunteers
• Developing marketing and promotional activities
• Monitor and evaluate systems and processes

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We are looking for someone with experience and skills as below.

• Strong belief, enthusiasm and commitment to City Year's programme, mission and values
• Understanding of recruitment, engagement, or sales processes, with a track record of meeting targets
• Experience working with a range of stakeholders
• Experience planning and delivering events or presentations to diverse audiences (e.g., young people, university students)
• Knowledge of the UK school leaver and graduate markets, the education sector, youth social action, and the volunteer sector
• Experience using an ATS (applicant tracking system) or CRM database (desirable)
• Strong interpersonal and relationship‑building skills, with the ability to engage a wide range of audiences

As an organisation, particular emphasis is placed on fairness, well‑being, and inclusion and offer a range of benefits for staff, including:

• Great holiday entitlement
• Training including degree‑level qualifications
• Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%
• Free eye tests and £20 off glasses
• Interest‑free travel season ticket loans
• Interest‑free bike loans under the “Cycle to Work Scheme”
• Interest‑free loans to assist employees with welfare or financial hardship
• 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing
• Regular all‑staff wellbeing sessions with external wellbeing experts
• Reservist friendly employer - Bronze award
• Laptop and mobile phone

Other areas of experience may include: Volunteer Engagement, Volunteer Recruitment, Volunteer Coordinator, Volunteer Coordination, Volunteer Engagement Coordinator, Volunteer Officer, Volunteer Recruitment Officer, Volunteer Coordination Officer.

Please note this role is being advertised by NFP People on behalf of our client.vi