Volunteer Café Assistant

Rethink Mental Illness; Leek; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading charity organization in Leek is seeking enthusiastic volunteers for the role of Volunteer Café Assistant. This position requires a commitment of at least 4 hours a week to help run a community café. Responsibilities include supporting café operations, serving food and drinks, and providing excellent customer service. Ideal candidates should have a positive attitude and good communication skills. Training provided for food handling and hygiene standards.

Responsibilities

• Support café staff, volunteers, and trainees in the operations of the café.
• Prepare, present, and serve food and drinks to a high standard.
• Operate the coffee machine with provided training.
• Handle cash and card transactions using the till.
• Maintain hygiene and health & safety standards.
• Provide friendly customer service to visitors.
• Help out at special events held in the café.

Skills

Cheerful and positive attitude

Good interpersonal and communication skills

Willingness to learn new skills

Interest in providing excellent customer service

Experience in food handling or preparation

Basic food safety knowledge or HACCP

Previous experience in catering, hospitality, or customer service

Job description

Overview

Amazing, giving and inspiring are just a few words we would use to describe our volunteers. Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

Role

Do you enjoy meeting people, working as part of a team, and creating a friendly, welcoming atmosphere? We are looking for enthusiastic volunteers to give at least 4 hours a week to help us run our community café in Leek. As a Volunteer Café Assistant, you will:

Responsibilities

• Support café staff, volunteers, and trainees in the smooth day-to-day running of the café
• Prepare, present, and serve food and drinks to a high standard
• Operate the coffee machine (full training provided)
• Handle cash and card transactions using the till
• Maintain excellent hygiene and health & safety standards
• Provide friendly customer service to visitors and guests
• Help out at special events and activities held in the café

Desirable skills and qualifications

• A cheerful, positive attitude
• Good interpersonal and communication skills
• A willingness to learn new skills
• An interest in providing excellent customer service
• Experience in food handling or preparation (not essential)
• Basic food safety knowledge or HACCP (training will be provided)
• Previous experience in catering, hospitality, or customer service

How to apply

To apply, simply click the "apply now" button on the advert on our website and complete a short interest form. If you have any questions about this role, please get in touch: Marc Woodley (Volunteer Manager).

About us and our commitments

We are Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness."

It is an exciting time to join our growing charity. We are on a transformation journey to deliver on the organisation strategy—delivering Communities that Care. We are committed to attracting diverse people to work for us. Diversity, Equity, Inclusion is important to us. We recognise and support staff networks for our Black, Asian and Minority Ethnic and LGBTQIA+ colleagues. We are proud to be Disability Confident and signatories to the Business in the Community Race at Work Charter. We aim to be a truly anti-racist organisation and welcome applications from everyone, including applicants with lived experience, those who are lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic backgrounds.