Visitor Services Assistant

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A local government council in the Tees Valley is seeking a full-time Visitor Services Assistant to join their Visitor Experience Team at Preston Park Museum. The ideal candidate will have excellent people skills, thrive in a fast-paced customer-facing environment, and will be passionate about culture and heritage. This role also involves regular weekend work, and offers a competitive salary of up to £25,989 along with a comprehensive benefits package.

Benefits

Competitive salary

27 days annual leave increasing to 32

Generous pension scheme

Learning & development opportunities

Employee assistance programme

Qualifications

• Experience working in a fast-paced customer-facing environment.
• Interest in working in a museum environment.
• Passion for working with the public.

Responsibilities

• Ensure that everyone who visits has an enjoyable and memorable experience.
• Contribute to achieving excellent standards of customer care.

Skills

Excellent communication skills

Customer service experience

Enthusiasm for culture/heritage

Job description

• Do you have excellent people skills?
• Are you enthusiastic about culture/heritage?
• Do you have experience working in a fast-paced customer facing environment?

Look no further!

We have a fantastic opportunity to join the Visitor Experience Team here at Preston Park Museum at an exciting time, with a bold and modern extension to the existing museum having just opened this summer. We are looking for a full time Visitor Services Assistant to join the existing team, ensuring that everyone who visits has an enjoyable and memorable experience and contribute to achieving excellent standards of customer care. We are looking for people with excellent communication skills, an interest in working in a museum environment, and a passion for working with the public.

Please note this role will involve regular weekend working.

For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £25,989
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.

For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website: https://www.stockton.gov.uk/careers

If you would like an informal discussion about the post, please contact Jon Bethell, Visitor Experience Coordinator on [e-mail].

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short‑listed. Please check your email after the closing date for notification from ‘[e-mail]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.