Visitor Services Advisor

The Wave; Penshaw; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused organization in the UK is seeking a Visitor Service Advisor to engage with visitors and enhance their experience at the Fort. The successful candidate will be responsible for welcoming guests, answering queries, promoting shop sales, and ensuring the site's cleanliness and safety. Ideal applicants should possess excellent customer service skills and a willingness to learn about the site's history, with full training provided.

Qualifications

• Excellent customer service skills to assist and engage visitors.
• Basic knowledge of the historical aspects of the Fort.
• Ability to manage cash transactions and operate a till.

Responsibilities

• Welcome visitors and provide a first-class service.
• Maintain a clean reception area and promote shop sales.
• Ensure visitor safety and manage site cleanliness.

Skills

Customer service

Basic historical knowledge

Communication skills

Job description

Visitor Service Advisor

As the first point of contact for visitors to the Fort you will be critical in providing a first class visitor services experience by welcoming visitors positively, ensuring they make the most from their visit, and that they are encouraged to purchase items and souvenirs from the shop. Some knowledge of the historical aspects for the Fort will be required for which full training will be given.

Reception

• To answer promptly incoming telephone calls.
• To welcome and acclimatise visitors to the Fort.
• To control entry and exit systems.
• To have a basic knowledge of the history of the site in order to be able to answer visitors' questions.
• To use PA systems for information and control.
• To maintain a clean and tidy reception area and shop.
• To be smartly presented in the Fort uniform at all times.

Administration

• Responsible for the smooth operation of the till system.
• To encourage visitors to make voluntary donations towards the upkeep of the Fort in accordance with Gift Aid requirements.
• To control and cash up all monies during the session in accordance with the financial regulations.

Shop

• To promote the sale of souvenirs in the shop.
• To ensure that the shop is well stocked and items are properly presented to maximise sales.

Other Duties

• To roam the site ensuring visitors are ok and have not entered areas that are off limits.
• To litter pick the site and car park.
• To take part in cleaning rotas to ensure the site is clean and presentable.
• To carry out other duties as required.
• To adhere to Wave Active Limited's policies and procedures.

Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is "Inspiring Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community". Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex, we are passionate about providing opportunities that support individuals to gain, regain or maintain health, fitness, and wellbeing.