Visitor Centre Assistant

Beam Suntory; Oban; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent spirits company is seeking a Visitor Centre Assistant in Oban, Scotland. This role involves leading distillery tours, promoting their unique whiskey brand, and ensuring an exceptional visitor experience. Candidates should possess a strong drive for customer service, excellent communication skills, and the ability to engage diverse audiences. Weekend work will be required, and familiarity with Microsoft Office is essential. This position offers an exciting chance to thrive in a dynamic environment with opportunities for personal growth.

Qualifications

• Passion for excellent customer service and experience.
• Excellent communication and interpersonal skills.
• Ability to work on own initiative with stakeholders.
• Good knowledge of Microsoft Office.

Responsibilities

• Lead distillery tours and tastings while ensuring high customer service standards.
• Communicate the distillery's history and heritage engagingly.
• Assist with administrative duties and sales orders.

Skills

Customer service

Communication

Interpersonal skills

Presentation skills

Microsoft Office (Word, Excel, PowerPoint)

Job description

Suntory Global Spirits is a world leader in premium spirits with beloved iconic brands, rooted in more than 200 years of heritage and craftsmanship. Our values are deep-rooted, and we aspire to live our purpose to ‘Inspire the Brilliance of Life’ in everything we do. Our ambition is to become theWorld’s Most Admired Premium Spirits Company. We want to be Most Admired not only for our incredible brands, but also for the brilliant experiences we foster, the ways in which we bring people together, the impactful marketing and innovation we deliver, and for the positive impact we have on the world around us. When you’re on our team, you can build a career of personal and professional growth across functions, business units and geographies. At Suntory Global Spirits, our employees work together to Unleash Their Spirit and realize their full potential each and every day.

Visitor Centre Assistant

The following positionis open inScotland,United Kingdom.

What makes this a great opportunity?

The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of Scotland’s most unique Whiskey brands, you will have the unique opportunity to promote Laphroaig to visitors and industry colleagues from all over the world. Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, theneed for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a worldclass premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

• Learn the history and heritage of the distillery and be able to communicate this to visitors.
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
• Host all levels of tours of the distillery, delivering high standards of customer service.
• Responsible for opening and closing premises.
• Assist with stock takes and counts.
• Daily banking and reconciliation.
• Administrative duties including responding to customer emails, processing of sales orders and organising
  the daily diary.
• Work closely with the Visitor Centre Manager to define annual goals/objectives.
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
• Undertake training for development and on-site healthy and safety
• Weekend work and occasional evenings will be required

Qualifications and Experience

• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
• Have good listening and questioning skills.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
• Proven ability to work on own initiative and to build and maintain excellent relationships with keystakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.