Visitor Assistant

Chichester Cathedral; England; On-site; GBP 27,000; Full time

Job summary

A prominent historical site in England is looking for a full-time Visitor Team member. You will engage with visitors, maintain standards, and assist in event operations. With a mix of front-line work and administrative duties, this role requires a confident communicator with experience in public-facing roles, particularly in heritage or cultural settings. The position is fixed-term for 24 months, with a salary of £27,000 p/a and requires flexibility in working hours, including weekends and evenings.

Qualifications

• Experience ideally within a heritage, cultural, religious, or visitor attraction setting.
• An interest in arts, culture, or heritage.
• Experience in scheduling, rota coordination, or operational planning.

Responsibilities

• Deliver a high-quality welcome to visitors.
• Encourage visitor donations meeting targets.
• Maintain presentation standards across the space.
• Assist with ticketing and merchandise sales.
• Lead event setup for various activities.
• Manage online visitor enquiries.

Skills

Confidence in engaging with a wide range of visitors

Experience in a public-facing role

Proactive problem-solving

Ability to work collaboratively

Organizational skills

Job description

Overview

Every day, you'll help create memorable moments for visitors from all over the world, whether they're discovering the Cathedral's rich heritage, attending a service, or enjoying concerts, exhibitions and special events. This full-time role combines front‑line engagement at the Welcome Desk with administrative and operational responsibilities.

Responsibilities

• Lead by example in delivering a high‑quality welcome to everyone who comes through our doors
• Proactively encourage visitor donations, meeting agreed targets
• Ensure the Cathedral looks its best by maintaining presentation standards across the floor
• Assist with ticketing, merchandise sales, and front‑of‑house operations for Cathedral events
• Lead on event setup for tours, lectures, and hospitality activities
• Manage online visitor enquiries and reviews

Qualifications

You're a hands‑on organiser who takes pride in creating a welcoming experience for everyone. You'll have:

• Confidence in engaging with a wide range of visitors
• Experience in a public‑facing role, ideally within a heritage, cultural, religious, or visitor attraction setting
• An interest in arts, culture, or heritage
• A proactive approach to problem‑solving, spotting issues and finding solutions
• Confidence working collaboratively with different teams and contributors
• A flexible, organised approach, with experience in scheduling, rota coordination, or operational planning

About the Role

Join our growing Visitor Team at Chichester Cathedral, working on the ground to deliver memorable experiences and sharing our story with visitors from around the world.

Chichester Cathedral is a living church at the heart of Sussex, welcoming over 250,000 visitors each year and offering a vibrant programme of worship, music, events and exhibitions. You'll join a small, supportive team at the heart of a busy and inspiring place. Every day brings something new, and your work will help more people connect with what we do.

Position Details

• Full‑time: 35 hours per week (to be split between Welcome Desk, administrative and operational duties)
• Fixed term: 24 months
• Salary: £27,000 p/a
• Worth noting: This role will require regular weekend working, periodic evening working, and a flexible approach to working hours at busy times.