Vigilance Coordinator

Medicines and Healthcare products Regulatory Agency; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A government health regulatory agency in London is seeking a Vigilance Coordinator to enhance communications within the agency and with external stakeholders. The role requires excellent organizational skills, a degree in a relevant field, and the ability to handle multiple tasks under tight deadlines. A flexible hybrid working environment is offered, with at least 8 days per month required on-site. Interested candidates should apply before 9 December 2025.

Qualifications

• Proven ability to produce high-quality work under pressure.
• Ability to multi-task and prioritize work to meet deadlines.
• An understanding of information systems relevant to adverse incident reporting.

Responsibilities

• Coordinate and allocate vigilance enquiries and data requests.
• Respond to vigilance enquiries and data requests in a timely manner.
• Assist in triaging incoming vigilance submissions.

Skills

Excellent written and verbal communication skills

Effective organizational skills

Proven customer service experience

Ability to analyze and interpret complex data

Confidence in communication with stakeholders

Education

Degree or equivalent qualification in pharmacy, life science, medical engineering, or related field

Job description

Description

We are currently looking for a Vigilance Coordinator to join our Group Business Operations function within the Safety & Surveillance group.

This is a full‑time opportunity on a permanent basis. The role will be based in 10 South Colonnade Canary Wharf London E14; be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The Safety and Surveillance Group brings together into a single integrated structure devices and medicines safety expertise with enforcement capabilities. These functions will be supported by our data and evidence generating capabilities complementing our signal generating capabilities produced via the new Safety Connect System.

The Group Business Operations function supports the effective running of the S&S Group including budget and performance management and works closely with the whole Group and the enabling centre of the Agency.

Whats the role

The purpose of the role is to provide excellent communications to a wide range of people including healthcare professionals, external agencies, the public and staff at all levels within the Agency. The successful applicant will work flexibly across the range of products for medicines and medical devices.

Key responsibilities

• Supports the coordination and allocation of vigilance enquiries and data requests received by the Vigilance Service and Data Provision team contributing to ensuring delivery of high level targets and Agency performance measures and a high level of service to internal and external stakeholders.
• Responsible for responding to vigilance enquiries and data requests and support of incident submission issues from a range of stakeholders in a timely manner within set targets dealing with urgent matters as necessary, escalating issues and using sound scientific judgement as necessary.
• Assist in triage of incoming vigilance submissions relating to PSURs Renewals and Type II variations.
• Work flexibly across the unit to deliver vigilance priorities including adverse incident assessment & follow up and developing own skills through VCF.
• Production of operational metrics relating to vigilance enquiries and maintenance of accurate accessible records for tracking and monitoring performance against targets and deadlines.
• Establish close working ties within the Vigilance Service and Data Provision Unit to assist with exchange of good working practices as well as to help cover periods of absence and workload peaks across the Unit. Supporting a culture of continuous process improvement and a focus on efficiency gains.

Who are we looking for

• Excellent written and verbal communication skills
• Effective organisational skills ability to multi‑task and prioritise work to meet tight deadlines
• Proven customer service experience with a strong focus on delivering a high quality of service to internal and external stakeholders.
• Ability to analyse and interpret complex data and make appropriate recommendations under pressure.
• Able to communicate confidently and diplomatically with both external and internal stakeholders

Person Specification

Method of assessment : A Application I Interview

Behaviour Criteria : Working Together (A I), Communicating and Influencing (A I), Developing self and others (A I)

Experience Criteria

• Able to communicate confidently and diplomatically with both external and internal stakeholders. (A I)
• Effective organisational skills ability to multi‑task and prioritise work to meet tight deadlines. (A I)
• Proven customer service experience with a strong focus on delivering a high quality of service to internal and external stakeholders. (A I)
• Ability to analyse and interpret complex data and make appropriate recommendations under pressure. (A I)
• Proven ability to produce work to high standards of quality within a pressurised time frame (A I)

Technical Criteria

• Degree or equivalent qualification in a relevant discipline e.g. pharmacy, life science, medical engineering, medical physics or other relevant discipline (A)
• An understanding of the use of information systems involved in the reporting of adverse incidents and signal management to support business processes including sharing information externally with stakeholders. (A)

Strengths Criteria

• Adaptable (I)
• Learner (I)

Key Skills

Anti Money Laundering, Accounting Tally, HR Reporting, Advertising Sales, Infection Control, Analytics

Employment Type

Full‑Time

Experience

years

Vacancy

1

Closing date

09 December 2025

Shortlisting date

10 December 2025

Interview date

22 & 23 December 2025

Use of AI in Job Applications

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others or generated by artificial intelligence as your own.

Disability adjustments

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Recruitment principles and complaints

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact Florentina Oyelami, Head of Talent Acquisition.

If you are not satisfied with the response you receive you can.contact the Civil Service Commission at:

Civil Service Commission

Room G / 8

1 Horse Guards Road

London

SW1A 2HQ

Required Experience

IC