Vetting & Onboarding Team Manager-People Services

Serco Group Plc; Liverpool City Region; Hybrid; GBP 30,000 - 34,000; Full time

Job summary

A leading HR services provider is seeking a Vetting & Onboarding Team Manager to oversee screening processes and lead a team in Liverpool. The ideal candidate will have a strong background in vetting, experience in compliance-driven environments, and proficiency in systems like SAP and ServiceNow. This full-time, permanent role offers a salary between £30,000-£34,000 along with various benefits including flexible working options and opportunities for career development.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Flexible working options

Free onsite parking

Health and wellbeing benefits

Qualifications

• Strong knowledge of vetting, screening, and onboarding processes.
• Skilled communicator with the ability to influence and engage across all levels.
• Proven experience coaching and developing teams in a compliance-driven environment.

Responsibilities

• Oversee configuration and maintenance of vetting systems.
• Lead, manage, and develop a team of Administrators and Specialists.
• Ensure vetting processes meet legal and operational requirements.
• Act as the primary contact for vetting matters across key stakeholder groups.

Skills

Knowledge of vetting and screening processes

Proficiency in SAP

Strong communication skills

Experience in compliance-driven environments

Tools

SAP

ServiceNow

UKSV Portal

Access Screening

Job description

Overview

Here at Serco, we are seeking a proactive and experienced Vetting & Onboarding Team Manager to join our HR team. In this pivotal role, you\'ll ensure the efficient delivery of all screening and vetting checks within your designated area, supporting the compliance and operational needs of the business. You\'ll be at the forefront of continuous improvement, streamlining processes, delivering expert advice, and providing hands on leadership to our Administrators and Specialists. From overseeing system configurations to supporting new business transitions, this role is ideal for someone with a keen eye for compliance and a passion for developing high-performing teams.

Responsibilities

• System Configuration & Maintenance
  • Oversee configuration and maintenance of vetting systems (e.g., Access Screening, Health Hub Portal, DocuSign, People First).
  • Drive system optimisation to meet service delivery and compliance needs.
• Team Leadership & Development
  • Lead, manage, and develop a team of Administrators and Specialists.
  • Deliver regular 1:1s, coaching, and performance reviews in line with Serco standards.
  • Conduct audits and implement service improvement initiatives.
• Process & Compliance Management
  • Ensure vetting processes meet legal and operational requirements.
  • Maintain and update procedural documentation (e.g., checklists, guides, templates).
  • Deliver accurate clearance status reports and audit outputs.
• Stakeholder Engagement
  • Act as the primary contact for vetting matters across key stakeholder groups.
  • Build strong relationships with internal and external partners (e.g., MOJ, Home Office, UKSV).
• Expertise & Knowledge Management
  • Maintain subject matter expertise across vetting platforms and regulations.
  • Train others in systems and processes such as SAP, ServiceNow, and UKSV Portal.
• Issue Resolution & Continuous Improvement
  • Handle and resolve complaints or escalations.
  • Recommend and implement improvements to reduce recurrence of issues.
• Business Integration & Transition Support
  • Lead Right to Work checks and employment screening for TUPE transfers and acquisitions.
  • Oversee smooth onboarding of new business contracts into the VOB function.

Qualifications & Skills

• Strong knowledge of vetting, screening, and onboarding processes.
• Proficiency in systems such as SAP, ServiceNow, UKSV Portal, Access Screening, and Occupational Health platforms.
• Skilled communicator with the ability to influence and engage across all levels.
• Proven experience coaching and developing teams in a compliance-driven environment.
• Understanding of Serco\'s HR policies and performance frameworks (desirable).

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Location & Scheduling

Hybrid - 2/3 days in Kirkby, Merseyside, Liverpool. Full Time, Permanent. £30,000-£34,000 per annum. Some travel may be required to support stakeholders or transition activities.

Benefits & Why Serco

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• Free onsite parking.
• Serco discounts including cinema, Merlin Entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• Health and wellbeing benefits (Employee Assistance Programme, Health Cash Plans, free flu jabs, and more).
• Career development training (role-specific training, leadership coaching, formal study, and more).
• A safe and supportive culture.
• A company committed to diversity and inclusion.