Veterinary Receptionist - Fixed Term Contract (26.5 hours)

British Veterinary Association; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local veterinary practice in Bath is seeking a Veterinary Receptionist on a fixed-term contract for around 12 months. The successful candidate will be responsible for greeting clients, booking appointments, and managing customer inquiries. Previous reception and customer service experience are essential. The role involves travel between clinics in Bath and nearby areas. Join a friendly team dedicating to providing exceptional care for pets and their owners.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Employee discounts on pet care

Qualifications

• Previous reception experience is ideal.
• Ability to interact confidently with clients.
• Capable of working well under pressure.

Responsibilities

• Meeting and greeting clients.
• Booking appointments.
• Dealing with queries.
• Taking payments.
• Dispensing medication.
• Interacting with customers.

Skills

Customer service experience

Computer literacy

Ability to multitask

Job description

Overview

Bath Veterinary Group are hiring!

Here at Bath Veterinary Group, we are on the look out for a Veterinary Receptionist to join our team on a fixed term contract for approximately 12 months. The successful candidate will ideally possess previous reception and customer service experience. You will need to be confident and able to interact with our clients providing a consistently high level of service and customer care. This position includes travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham. You must be able to travel between surgeries in the same day. Experience with customer service and administration tasks is essential, alongside being computer literate. This is a busy and demanding role, you must be able to cope well under pressure and be able to multitask.

Rota

• 26.5 hours per week
• Monday 1400-1900 at Rosemary Lodge
• Tuesday 0830-1300 at Cat Clinic
• Wednesday 0830-1800 at Cat Clinic
• Friday 1400-1900 at Rosemary Lodge
• 2:4 Saturdays 0800-1300

What does the role involve?

• Meeting and greeting clients
• Booking appointments
• Dealing with any queries
• Taking payments
• Dispensing medication
• Interacting with customers

Join an established practice

Located in the stunning city of Bath, Rosemary Lodge is a long-established Tier 3 veterinary hospital equipped with state-of-the-art facilities, including on-site MRI, CT, digital X-ray, dental X-ray, and in-house diagnostic capabilities. We take pride in fostering a friendly and supportive working environment with a strong emphasis on staff wellbeing. Our team is actively encouraged to enhance their skills and knowledge through in-house training and CPD opportunities.

Why Join Us?

By joining our team, you'll become part of a group dedicated to providing exceptional care for both clients and their pets. We offer a supportive, friendly working environment and great benefits, including:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care