Value Proposition Manager

Taylor and Francis; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in product propositions seeks a talented professional to develop impactful propositions for financial services clients. The role demands solid experience in strategic product management with a focus on customer-centered solutions. Successful candidates will possess strong communication and data-driven decision-making skills, enabling them to influence stakeholders effectively. Join a dynamic team and play a critical role in delivering innovative market solutions.

Qualifications

• Solid experience in strategic product, consulting, or commercial planning roles.
• Proven track record of developing customer-centric propositions.
• Strong experience with business model design and customer journey mapping.

Responsibilities

• Develop product propositions for financial services clients.
• Manage end-to-end proposition development from concept to evaluation.
• Define and manage proposition KPIs for success tracking.

Skills

Strategic product management

Customer-centric propositions

Business model design

Excellent communication

Data-driven decision making

Job description

Responsibilities

• Shape & Deliver Propositions: Develop product propositions for financial services clients that meet business goals while addressing the needs of lounge & travel service partners, banks, payment networks, and their customers.
• Lead End-to-End Proposition Development: From concept through to evaluation, manage key initiatives, including defining objectives, target audience, commercial models, value propositions for stakeholders, product‑market fit, and GTM strategy.
• Drive Outcomes: Take ownership of proposition outcomes, balancing strategic goals with execution excellence, and iterate based on results and feedback.
• Performance Tracking: Define and manage proposition KPIs, using data to prioritize, iterate, and measure success.
• Evaluate Proposition Impact: Monitor the performance of launches, track commercial impact, customer engagement, and operational delivery, driving continuous improvement and future development.
• Cross‑Functional Collaboration: Work with Engineering, Commercial, Partnerships, Legal, Compliance, and Product Management teams to ensure propositions are effectively delivered and improved over time.
• Strategic Business Cases: Prepare compelling business cases and strategic narratives to guide investment decisions and GTM planning.
• Market Insight & Advocacy: Be a customer and market advocate, ensuring propositions are innovative, relevant, and competitive in the market.
• Thought Leadership: Contribute to the continuous improvement of our propositions function by championing best practices and thought leadership in proposition design and delivery.
• Stay Ahead of Trends: Keep up with market trends, competitive dynamics, and customer behaviors to inform proposition development and positioning.
• Influence & Relationship Building: Build strong relationships with internal stakeholders and lead cross‑functional alignment to drive the proposition vision across the organization.

Qualifications

• Solid experience in strategic product, proposition, consulting, or commercial planning roles (preferably within fintech, travel, or financial services).
• Proven track record of developing and delivering customer‑centric propositions with cross‑functional impact.
• Strong experience with business model design, customer journey mapping, or service design.
• Excellent communication and storytelling skills, with the ability to influence senior stakeholders and align diverse teams.
• Skilled at building business cases, defining KPIs, and using data to drive decision‑making.
• Adept at managing multiple workstreams in a fast‑moving, matrixed environment.
• Experience mentoring or managing teams is a plus.

Collinson is the global, privately‑owned company dedicated to helping the world travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market‑leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase and HDFC.