Valuation Survey Co-ordinator

iCIMS; Kettering; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A property risk and surveying firm in Kettering is seeking a Valuation Survey Co-ordinator. This hybrid role involves making and receiving calls to arrange property valuation appointments, managing customer queries, and ensuring a high level of customer service. Ideal candidates will possess strong organizational skills and computer literacy. The firm offers a vibrant working environment, hybrid working options, and a flexible benefits scheme, including gym membership and healthcare plan.

Benefits

Gym membership

Healthcare Cash Plan

Enhanced Life Assurance

Pension AVC

Flexible benefits scheme

Qualifications

• Ability to handle computer-based tasks and manage data entry with accuracy.
• Pro-active attitude and ability to multi-task effectively.
• Previous contact center experience beneficial but not essential.

Responsibilities

• Make and receive calls to Estate Agents and vendors.
• Arrange appointments for property valuations.
• Manage customer queries related to appointments.
• Build and maintain relationships with customers.
• Work in a fast-paced environment and prioritize workload.

Skills

Organisational skills

Customer service skills

Strong computer literacy

Attention to detail

Verbal communication skills

Written communication skills

Job description

Overview

Part of the LSL group of companies e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it's our incredible team of Valuation Survey Co-ordinators (VSC's) who keep our surveyors' diaries full. This role is hybrid so you'll need to have a quiet space at home to work as well as a good internet connection. We'll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. As a VSC you can expect to carry out the following duties on a day-to-day basis:

Responsibilities

• Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
• Arrange appointments for our surveyors to complete property valuations and surveys.
• Manage customers' expectations thoroughly throughout all processes.
• Manage queries in relation to appointments.
• Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
• Build and maintain good relationships with all customers both internal and external.
• Excellent customer service skills.
• Ability to organise and prioritise own workload.
• Strong computer literacy with the ability to navigate between different systems.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• The ability and desire to work in a fast-paced environment.
• Be able to work on your own as well as within a team.
• Pro-active and progressive attitude.
• Ability to multi-task.
• Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided. Ongoing training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.

Benefits and working arrangements

• 5 day working week, which may include 1 Saturday per month
• Mon–Fri 8:00–18:00, Sat 8:00–18:00 and some bank holidays (8:00–16:30/16:30 depending on rota)
• 28 days holiday (including bank holidays)
• Career pathway and progression opportunities
• A fun, vibrant working environment
• A modern office, with good transport links
• Home working or hybrid working options available dependant on individual circumstances
• Flexible Benefits scheme Choice Matters available, including:
• Gym membership and health assessment
• Retail cards to save on high street shopping
• Healthcare Cash Plan and Dental Insurance
• Holiday Trading and Travel Insurance
• Enhanced Life Assurance and Pension AVC
• Cycle to work scheme