Vacation Experience Coach

Sweet Carolina Travels; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency in Manchester is seeking a detail-oriented Vacation Experience Coach to help clients plan memorable getaways. This remote-first role requires strong communication skills and a customer-focused mindset. Responsibilities include consulting with clients, building custom itineraries, and managing bookings. Ideal candidates will enjoy helping others and have basic computer skills. Join a supportive team dedicated to creating unforgettable travel experiences.

Benefits

Remote-first flexibility

Access to industry trainings

Mentorship and ongoing development

High-value booking opportunities

Qualifications

• Passion for helping people and creating memorable experiences.
• Ability to manage your own schedule and work independently.
• Willingness to complete ongoing training and certifications.

Responsibilities

• Consult with clients to understand vacation goals and preferences.
• Build custom itineraries that enhance client experience.
• Manage bookings, confirmations, and provide timely updates.

Skills

Strong communication skills

Basic computer proficiency

Excellent organization

Customer-focused mindset

Job description

Overview

We are looking for a detail-oriented, service-driven Vacation Experience Coach who loves planning memorable getaways and providing exceptional client care. This role guides clients through the full planning process, from inspiration to booking to post-trip support. If you enjoy helping others create unforgettable experiences and want the flexibility to work from anywhere, this is a strong fit.

Key Responsibilities

• Consult with clients to understand their vacation goals, preferences, and budget.
• Research destinations, resorts, cruises, tours, and experiences that match client needs.
• Build custom itineraries that maximize value, comfort, and enjoyment.
• Manage bookings, confirmations, payments, and schedule changes through approved systems.
• Maintain accurate client records and follow established workflows.
• Provide timely updates, reminders, and support before, during, and after travel.
• Stay current on supplier trainings, promotions, and destination updates.
• Deliver a high-touch, concierge-level service that elevates the client experience.
• Participate in team trainings, coaching sessions, and optional professional development.

Requirements

• Strong communication skills and a passion for helping people.
• Basic computer proficiency: email, spreadsheets, online portals, and social platforms.
• Comfortable learning new software and booking systems.
• Excellent organization, attention to detail, and follow-through.
• Ability to work independently and manage your own schedule.
• A customer-focused mindset and problem-solving attitude.
• Willingness to complete supplier certifications and ongoing training.

What You Gain

• Remote-first flexibility so you can work from any location.
• Access to industry trainings, tools, and preferred supplier partners.
• Opportunities to grow your portfolio through high-value bookings.
• A supportive team environment with mentorship and ongoing development.
• The ability to build a rewarding business centered on unforgettable client experiences.