UX Researcher, Global Last Mile Standards

Amazon; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading e-commerce company in London is seeking an experienced UX Researcher to deliver high-quality audits and risk assessment activities. The role involves research on user behavior, optimizing research processes, and influencing product decisions based on insights. Ideal candidates will have 5+ years of experience in user research and a relevant Bachelor's degree. Competitive salary and a commitment to diversity and inclusion are offered.

Qualifications

• 5+ years proven success leading User Research projects with demonstrated impact.
• A strong research portfolio demonstrating past work experience and deliverables.
• Proven track record of influencing product decisions through research insights.

Responsibilities

• Be part of the Worldwide Audit team focused on audit user behavior.
• Apply specialized knowledge in conducting research studies using various methodologies.
• Optimize all phases of research from defining objectives to data synthesis.

Skills

User Research

Analytic techniques

Data collection

Synthesis of data

Education

Bachelor's degree in HCDE, Human Factors, Cognitive Psychology

Job description

Overview

We are looking for an experienced UX Researcher to deliver high quality standard work audits and risk assessment activities within the Global Last Mile Supply Chain. This role supports standard work compliance across North America (NA), Europe (EU), Japan (JP) and Rest of World (ROW) as well as other operational nodes, within the Global Standards and Customer Excellence (GSCE).

Responsibilities

• Be part of the Worldwide Audit team focused on audit user behavior and how to create the most effective audits.
• Apply specialized knowledge in conducting research studies using a range of methodologies and practical experience with a breadth of research methods and tools to solve or inform business problems.
• Optimize all phases of research: defining research objectives, identifying target users, protocol development, data collection, analysis, and synthesis.
• Understand a broad range of analytic techniques and know when to use them, synthesizing difficult or medium-to-large data sets into actionable insights.
• Provide insights into market opportunities and work backward from the customer to understand audit platform features, detailed functional requirements, and end user needs.
• Articulate customer pain points, make recommendations to resolve them, and champion customer insights that impact products.
• Create and deliver research reports, user quotes, and/or videos with consistent high quality.

Basic Qualifications

• 5+ years proven success leading User Research projects with demonstrated impact
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• A strong research portfolio demonstrating past work experience and deliverables
• Experience conducting both strategic and tactical research studies
• Proven track record of influencing product decisions through research insights

Preferred Qualifications

• MS in Human Factors, HCDE, or Cognitive Psychology
• Experience with AI/ML and LLM-based technologies research
• Strong quantitative data analysis and statistical skills
• Exceptional ability to communicate complex concepts clearly and persuasively across different audiences and levels
• Experience working in fast-paced, ambiguous environments
• Experience conducting global research studies

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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