User Researcher

JR United Kingdom; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy in Warrington is seeking an experienced User Researcher to lead user-centered projects within the public sector. The ideal candidate has a minimum of 5 years in consulting or public sector, with experience in mentoring junior team members. Responsibilities include leading client engagements, identifying research needs, and synthesizing findings. This position offers a company share scheme, bonus, and pension benefits.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years experience in consulting or public sector for Senior Consultant role.
• Minimum of 8 years experience in consulting or public sector for Lead Consultant role.
• Ability to mentor junior researchers and lead client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate methods.
• Present comprehensive research plans and methodologies.
• Engage with users to gather insights.
• Analyze research data and generate actionable recommendations.
• Synthesize findings into user stories and journey mapping.

Skills

User-centered design

Research methods

Data analysis

Mentoring

Job description

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A digital services consultancy is looking for experienced User Researcher’s to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in conuslting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights.
• Analyse research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience.

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user- centred experiences and ready to make an impact, we’d love to hear from you!