User Researcher

ARM; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading talent acquisition consultancy is seeking a User Researcher for a 6-month hybrid engagement in London. The role requires strong experience in user research and design, with a focus on strategic impact. Candidates must have SC Clearance and be able to communicate effectively with senior stakeholders. This is a critical role within agile teams, emphasizing user-centred methodologies.

Qualifications

• Strong experience in user research, service design, or human-centred design.
• Strong portfolio demonstrating strategic impact and storytelling.
• Deep expertise in user-centred design principles.
• Skilled in planning, conducting, and analyzing research independently.

Responsibilities

• Communicate findings clearly and influence decision-making.
• Facilitate workshops and engage senior stakeholders.
• Understand GDS and accessibility standards.

Skills

User research

Human-centred design

Service design

Agile team experience

Workshop facilitation

Research methodology

Education

Degree in User Research, Psychology, HCI, Anthropology, or related

Job description

Overview

User Researcher — 6 Months — Hybrid (London, 2 days per week) — Inside IR35 — £590 per day

Note: This role requires SC Clearance and at least 5 years' residence in the UK.

Requirements for the role

• Strong experience in user research, service design, or human-centred design
• Strong portfolio of research work demonstrating strategic impact, storytelling, and end-to-end capability
• Deep expertise in user-centred design principles and research methodologies
• Experience working within agile teams
• Skilled in planning, conducting, and analysing research independently
• Able to communicate findings clearly and influence decision-making at all levels
• Comfortable facilitating workshops and engaging senior stakeholders
• Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices
• Understanding and experience of Government Digital Services (GDS)

Desirables

• Exposure to digital service delivery and integration with design systems
• Degree in User Research, Psychology, HCI, Anthropology, or a related discipline

Disclaimer

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change