User Experience Designer / Lead - Freelance - Hybrid

UNIT9; City Of London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading digital innovation firm in London is seeking a User Experience Designer to lead UX design processes and work closely with clients and teams. This hybrid role requires strong skills in UX tools, client management, and a creative approach to technology. Ideal candidates will have over 3 years of UX experience and be passionate about crafting transformative digital experiences. The salary ranges from £35,000 to £55,000 PA depending on experience.

Benefits

Salary of £35,000 – 55,000 PA

Flexible working hours

21 holidays + bank holidays

Vitality healthcare opt in after 1 year

Qualifications

• 3+ years of UX design experience in the digital space, ideally within an agency.
• Ability to blend innovation and design with technical expertise.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the UX design process including research and prototyping.
• Conduct user research to inform design decisions.
• Create wireframes and interactive prototypes.
• Present UX concepts and design recommendations to clients.
• Collaborate with internal teams for UX and UI integration.

Skills

UX design experience

Proficiency in UX tools (Figma, Adobe XD)

Client-facing skills

Problem-solving

Collaboration

Communication in English

Tools

Figma

Adobe XD

Axure

Sketch

Miro

Job description

Making Brands Famous Since ’97, UNIT9 is a global production partner with the sole mission to create astounding experiences at the intersection of world-class creativity, cutting‑edge technology and impeccable craftsmanship.

Built from a multidisciplinary team of visionaries, we are experts in experience – skilled across : Virtual and Hybrid experiences, Augmented Reality, Film & Animation, Product Design, Experiential, Emerging technologies, Digital, Gaming and Experience Design.

It’s why AdAge crowned us Production Company of the Year in 2019 and Campaign anointed us Tech Company of the Year 2020, alongside 73 other awards that year alone, including an Emmy, 12 D&AD Pencils and 20 One Show trophies.

UNIT9 is on a mission to redefine the future of digital innovation and experience design. By leveraging cutting‑edge technologies—ranging from AI, large language models (LLMs), and extended reality (XR) to Web3, spatial computing, IoT, and interactive platforms—we craft transformative experiences that empower brands, businesses, and audiences worldwide.

We are dedicated to crafting innovative, human‑centered digital solutions that seamlessly integrate technology with meaningful interaction. By leveraging cutting‑edge tools such as AI, extended reality (XR), gamification, and intuitive web platforms, we create immersive and intelligent experiences that inspire engagement, empower decision‑making, and unlock new opportunities. Our approach bridges creativity and technology, transforming the way businesses and users connect in an ever‑evolving digital landscape.

With a legacy of delivering impactful commercial and brand‑driven projects, we collaborate with forward‑thinking organizations to push the boundaries of experience design and innovation. From prototyping to execution, our team combines creativity, strategy, and technical excellence to craft experiences that leave a lasting impact.

Would you like to join us in shaping the future of digital experiences and driving innovation across industries?

Where will I be working?

The User Experience Designer will work closely with Production and Tech leadership (reporting to the Digital Executive Producer and Unit9 Technical Director) along with a wide array of stakeholders across the organisation. The position is hybrid, with at least 2 days in the office (Highbury and Islington / London) – but can be negotiable.

What will I be doing?

• Lead the UX design process, including research, ideation, prototyping, and testing for digital products and experiences.
• Conduct user research, including interviews, surveys, and usability testing, to inform design decisions. Translate these findings into visual elements and presentations.
• Create wireframes, user flows, personas, and interactive prototypes that align with client objectives.
• Present UX concepts, insights, and design recommendations to clients in a clear and compelling way. This profile is client facing, hence requires presentation skills and English at professional level.
• Act as the main UX point of contact for clients, managing expectations and fostering strong working relationships.
• Client driving: collaborating with clients to understand their vision, goals, and user needs, while aligning business objectives with user‑centered design solutions.
• Work closely with internal teams to ensure seamless integration of UX design with UI, development, and strategy.
• Stay ahead of industry trends, tools, and best practices to bring fresh perspectives to projects.
• Advocate for the end‑user while balancing client goals and project constraints.

Do I have what it takes?

• Experience: 3+ years of UX design experience in the digital space, ideally within an agency or creative environment.
• Technical Skills: Proficiency in UX tools like Figma, Adobe XD, Axure, or Sketch; familiarity with usability testing tools and methods.
• Creative technologies experience: ability to blend innovation, design, and technical expertise to develop immersive, interactive, and engaging solutions. This includes leveraging emerging technologies such as AI, AR / VR, IoT, and interactive media to bridge the gap between creativity and functionality, delivering impactful user experiences across various platforms.
• Communication: Strong client‑facing skills, with the ability to clearly articulate design concepts and rationales to diverse audiences. Miro experience needed. English professional proficiency is a must.
• Problem‑Solving: A strategic thinker who can identify user pain points and craft solutions that drive both user satisfaction and business goals.
• Collaboration: A team player who thrives in a multidisciplinary environment and values diverse perspectives.
• Adaptability: Comfort working on a variety of projects, from websites and webAR, to apps and immersive experiences, AI integration and AR / VR products.
• Passion: A genuine interest in innovation, emerging technologies, and creating transformative digital experiences.
• Stamina: we work in a fast paced industry and our projects often have limited timelines. Being able to prioritise work, key features and to be at time management is a must. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multicultural environment. You also need to be a self‑starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely.

What we offer :

• £35,000 – 55,000 PA depending on experience
• A very strong engineering culture that’s all about empowerment and ownership
• Flexible working hours
• 21 holidays + bank holidays + closure during the winter holidays
• Cycle to work scheme – benefit in kind
• Vitality healthcare opt in after 1 year – benefit in kind

We’re keen to meet people with varied backgrounds : the more inclusive we are the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential.

We understand some people may not apply to jobs unless they tick every box. If you’re excited about joining us and think you have much of what we’re looking for, even if you’re not 100% sure… we’d love to hear from you. We are interested in candidates with diverse backgrounds, including engineering, architecture, and design.

Send your CV and portfolio to :

Deadline to submit applications : Wednesday 8th January 2025

Interviews : w / c 13th Feb 2025

Job start : ASAP