User Administrator (Band 5/EO)

Health and Safety Executive; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A governmental agency in the UK is seeking a User Administrator responsible for managing user accounts, permissions, and access rights across its IT systems. The role involves ensuring compliance with security standards, onboarding and offboarding users, and providing technical support for account issues. Candidates must have strong attention to detail, excellent communication skills, and experience in user administration. The position offers competitive pay and benefits, including a generous pension scheme and family-friendly policies.

Benefits

Competitive salary

Civil Service Pension Scheme

25 days annual holiday

Flexible working options

Qualifications

• Proven experience in User Administration.
• Thorough understanding of Identity and Access Management principles.
• Ability to handle sensitive information confidentially.

Responsibilities

• Manage user accounts, permissions, and access rights.
• Conduct regular audits of user accounts.
• Provide technical assistance for account-related issues.

Skills

User Administration

Attention to detail

Organisational skills

Communication skills

Data confidentiality

Education

ITIL Foundation Certificate

Tools

Active Directory

Microsoft 365

Job description

The User Administrator is responsible for managing user accounts, permissions, and access rights across HSE's IT systems. This role ensures compliance with security standards, supports onboarding and offboarding processes, and provides technical assistance for account‑related issues. The position requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with the Technology Division, HR, and other divisions.

Responsibilities

• Create, modify, and deactivate user accounts in Active Directory, Microsoft 365, and other enterprise systems.
• Assign and manage user roles and permissions based on job requirements and security policies.
• Conduct regular audits of user accounts and access rights to ensure compliance.
• Remove access for departing employees and keep accurate records of changes.
• Respond to user inquiries and resolve account‑related issues promptly.
• Ensure all assigned incidents and requests are acknowledged and resolved within the defined SLA timelines to maintain compliance and avoid breaches.

During your application you will be asked to complete behaviour statements on each of the listed behaviours in this advert. Each statement is limited to 250 words.

Sift and Interview Schedule

• Sift: week commencing 12th January 2026 – assessment on behaviours.
• Interview: week commencing 19th January 2026 – assessment on behaviours and experience.
• In case of a high number of applications, the lead behaviour (working together) may be used for assessment.

Sponsorship & Eligibility

• This role is not open to applicants requiring sponsorship under the points‑based system.
• Applicants must have at least 3 years continuous residency in the UK and Home Office approval for indefinite leave to remain.

Nationality Requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their family members with settled or pre‑settled status under the EU Settlement Scheme (EUSS)
• Nationals with settled or pre‑settled status under the EUSS (including Turkish nationals and family members with rights to work in the Civil Service)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Other eligible groups as listed in the detailed description

Qualifications & Experience

• Proven experience of User Administration and a thorough understanding of Identity and Access Management (IAM) principles.
• Proficiency with Active Directory, Microsoft 365, and other enterprise platforms.
• Attention to detail and accuracy when managing user data.
• Ability to handle sensitive information with confidentiality.
• Ability to prioritise tasks and meet SLA deadlines.
• Strong organisational skills and effective liaison with internal teams and end‑users.
• ITIL Foundation Certificate (or willingness to work towards the qualification while in post).

Assessment – Behaviours

• Working Together
• Making Effective Decisions
• Seeing the Big Picture
• Delivering at Pace
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity

Benefits

• Competitive pay of £31,657 with HSE contributing £9,171 to the Civil Service Defined Benefit Pension scheme.
• Access to the highly competitive Civil Service Pension Scheme (28.97% contribution).
• Family‑friendly and carer‑friendly policies.
• 25 days annual holiday increasing to 30 days after 5 years, plus bank holidays and 1 day Civil Service privilege leave.
• Parental leave benefits and other family support.
• Cycle to Work Scheme, E‑Gift Cards, and vouchers via the EdenRed partner.
• Flexible working options tailored to the role.

Additional Information

• Applicants must undergo a criminal record check and meet the security requirements for the role.
• Full details on benefits, security checks, and disability support are available to successful candidates.