Urology Services

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Aylesbury is hiring a Service Manager for Urology Services. You will manage daily operations, lead a diverse team, and support successful service initiatives to enhance patient experience. Ideal candidates will have degree-level education, extensive service management experience, and a commitment to quality standards. This role offers professional development and the chance to make a positive impact on healthcare delivery.

Benefits

Learning and development opportunities

Flexible and agile working opportunities

Generous annual leave entitlement

Access to NHS discount schemes

Qualifications

• Experience managing services with a focus on quality and patient care.
• Ability to write management reports on key performance issues.
• Effective verbal and written communication skills.

Responsibilities

• Provide operational management support for Urology Services.
• Lead administration teams and support service improvement initiatives.
• Ensure efficient running of Clinical Services, meeting quality targets.

Skills

Service management experience

Patient experience improvement

Compliance monitoring

Theatre scheduling knowledge

Team management

Complex information analysis

Effective communication

Education

Degree level education or equivalent

Job description

Job overview

An exciting opportunity has arisen for a Service Manager for the Urology Services this role provides operational support and leadership to the services which are based across several hospital sites.

The Service Manager will provide day-to-day operational management support for the Urology Services lead the administration teams as well as support the General manager and Clinicians with project management and service improvement initiatives.

They will also support the development and implementation of projects to improve service delivery and patient experience in key areas and will help to ensure that performance and quality targets are met.

Main duties of the job

In conjunction with the General Manager, SDU Lead, and Matron the post-holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objective’s and standards.

The Service Manager is responsible for working with the General Manager to ensure the efficient and effective day-to-day running of the Clinical Services and delivering key quality, performance and financial plans, achieving key service improvements within the service and line managing appropriate staff within designated clinical units.

The post-holder is a key member of the Clinical Directorate management team and will develop and implement Directorate plans to secure the agreed objectives for the Clinical Directorate and make a positive contribution to delivery of health care across the local health community.

The post-holder will be responsible for providing timely, efficient and effective operational management support, with the overall aim of ensuring that services are responsive and provided to the highest possible clinical and performance standards.

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential criteria

• Education and training to degree level or equivalent

EXPERIENCE

Desirable criteria

• Recognised leadership and/or management qualification or equivalent

SPECIAL CIRCUMSTANCES

Essential criteria

• Willing and able to travel between sites and elsewhere, as required by the post

SKILLS, ABILITIES & KNOWLEDGE

Essential criteria

• Experience of service management, including a track record of:
• Contributing to improvements in service standards and patient experience
• Monitoring compliance with local and national performance and quality targets
• In depth knowledge of elective admissions including theatre scheduling of managing booked admissions
• Experience of managing a large team cross site for both admin and support staff
• Knowledge and experience of validation processes
• Suggesting innovative and lasting solutions to problems and difficulties
• Up-to-date knowledge of defined service areas, including current issues in service delivery, patient pathways
• Effective verbal and written communication to facilitate effective working with clinical staff, patients and carers, and work colleagues
• Ability to analyse and interpret complex and varied information in order to identify issues and solutions to
• Ability to write management reports and on key performance and service issues
• Understanding of the importance of good Human Resources practice
• Ability to demonstrate behaviours and attitudes consistent with Trust values and service standards
• Ability to motivate staff to deliver the best for patients

Desirable criteria

• Experience of budget and resource management
• Experience of working with patients and the public to develop and improve services

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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