Urgent & Emergency Care Clerical Assistant

NHS; England; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an Urgent & Emergency Care Clerical Assistant committed to delivering outstanding care. The position involves processing enquiries, providing customer-oriented service, and supporting clinical teams in the Emergency Department. Applicants should have relevant clerical experience and strong IT skills. The role is permanent, full-time, and covers a fixed rota, including weekends and holidays, with an annual salary of £24,465.

Qualifications

• General education (GCSE level or equivalent) is required.
• Experience in customer care or relevant administrative background is essential.
• Strong written and verbal communication skills are a must.

Responsibilities

• Process enquiries politely and efficiently both in person and over the phone.
• Carry out administrative duties in a professional manner.
• Register and update patient details accurately in databases.

Skills

IT skills

Customer / patient care experience

Excellent written and verbal communication skills

Team player with strong organisational skills

Education

General education (GCSE level or equivalent)

Tools

Microsoft Office Systems

Lorenzo computer skills

Job description

Job Summary

We are recruiting for an Urgent & Emergency Care Clerical Assistant who shares our vision to provide consistently outstanding care and exemplary service to our patients.

You will work independently and as part of a multi‑disciplinary team, delivering a polite, friendly, patient‑focused service to patients attending our Emergency Department and supporting our Urgent Treatment Centre.

Work will be across Lister Hospital, Stevenage, and our Urgent Treatment Centres in Lister and Welwyn. The role is on a fixed rota covering weekdays, evenings, weekends, Bank Holidays, Christmas and New Year, with enhanced pay for the hours required.

Main Duties

• Process all enquiries politely and efficiently, both in person at the reception desk and over the telephone, displaying empathy.
• Handle enquiries from police and other external agencies concerning missing people, searching for details in the hospital database while maintaining confidentiality.
• Carry out all administrative duties in a professional, accurate, and efficient manner.
• Provide a customer‑oriented reception service and clerical support to the clinical team, accurately registering and updating details in the hospital and national databases and assisting with enquiries from internal or external agencies.
• Alert clinical staff if a patient appears distraught or unwell and activate the emergency alarm when necessary.
• Ensure all patient documentation is lawful and maintain patient confidentiality at all times.

Working Hours & Schedule

The position is on a full‑time, permanent rota that covers 365 days a year, including weekends, Bank Holidays, Christmas, and New Year.

About the Trust

East and North Hertfordshire NHS Trust provides a wide range of general and specialist services to our community, employing around 6,000 staff who are committed to delivering high‑quality, compassionate care.

Our hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County Hospital, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We support a positive work‑life balance and offer flexible working patterns where service needs permit.

Job Details

• Date posted: 11 December 2025
• Pay scheme: Agenda for Change
• Band: 2
• Salary: £24,465 per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 361-7453493-B
• Job location: Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

Person Specification

Essential

• General education (GCSE level or equivalent)
• IT skills
• Customer / patient care experience
• Relevant clerical or administrative background (reception experience)
• Excellent written and verbal communication skills
• Ability to work under pressure with accuracy and attention to detail
• Team player with strong organisational skills
• Knowledge of Microsoft Office Systems
• Understanding, commitment, and role modelling of equality, diversity, and inclusion
• Willingness to train and be trained; commitment to personal and professional development

Desirable

• Word processing/typing qualification/experience
• Experience working in a health‑care setting, particularly in A&E
• Lorenzo computer skills
• Experience dealing with patients/customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required to confirm there are no relevant convictions.

Employer Details

East and North Hertfordshire Teaching NHS Trust

Address: Lister Hospital, Coreys Mill Lane, Stevenage, SG1 4AB

Website: https://www.enherts-tr.nhs.uk/

Equal Opportunities

East and North Hertfordshire NHS Trust is an equal opportunities employer. We encourage applications from all suitably qualified and experienced applicants regardless of gender, ethnicity, disability, religion, or any other characteristic protected by law. We are committed to providing a fair and inclusive recruitment process.