University Placement Year - Service Desk Analyst (Starting Summer 2026)

Wanstor Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An IT solutions company seeks a Service Desk Analyst for a summer 2026 placement year. This role offers university students the chance to gain valuable IT experience in a busy service desk environment. The placement includes various responsibilities such as providing first-line IT support, solving customer queries, and learning ITIL standards. Candidates must demonstrate a genuine interest in IT and be flexible with shift working. The position aims to fast-track students into potential IT careers.

Benefits

24 days annual leave, increasing with service

Regular lunch and learn sessions

2 paid volunteer days annually

Friendly team and social events

Health programs for well-being

Qualifications

• Must be currently studying at university for a placement year.
• Interest in IT through degree or personal projects.
• Willing to learn ITIL frameworks.

Responsibilities

• Provide IT support at a 1st line level.
• Proactively solve customer queries.
• Support customers via phone, live chat, and email.

Skills

Genuine interest in IT and technology

Basic understanding of IT support concepts

Good communication skills

Ability to stay organized

Positive proactive attitude

Flexibility to work different shift patterns

Education

Currently studying at university

Job description

Description

Service Desk Analyst - Placement year

Start date: Summer 2026

Job Role: 1 year University placement

Working pattern: A variety of shift patterns including weekends

Location: Onsite - London Bridge

Interviews: January 2026

As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.

Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:

• Networking
• Infrastructure
• Security
• DevOps
• Team Leadership
• Project Management
• ...and beyond.

This opportunity will equip you with all the necessary skills and experience to fast‑track your development into a future leader, whichever specialisation you choose to pursue. If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.

We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.

What You'll Do

• Provide IT support at a 1st line level
• Provide excellent, proactive, customer service
• Support our customers on the phone, via live chat and over email
• Proactively solve customer queries
• Continually improve the way the service desk work

What You'll Need

To be eligible for this role, you must be currently studying at university and undertaking a placement year that begins in summer 2026. This role is not open to recent graduates.

You may have some of the following:

• A genuine interest in IT and technology, whether through your degree, personal projects, or helping friends/family troubleshoot issues.
• Basic understanding of IT support concepts (e.g., what a service desk does, common IT terminology).
• Willingness to learn frameworks such as ITIL and how incident, problem, and change management work in practice.
• Good communication skills and a desire to deliver excellent customer service.
• Ability to stay organised, manage competing tasks, and ask for support when needed.
• A positive, proactive attitude and the motivation to take initiative as you develop confidence.
• Flexibility to work different shift patterns, including occasional weekends, as part of the team rota.

What You'll Love

• Generous Time Off : Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning : Participate in regular lunch and learn sessions with both internal and external speakers.
• Volunteer Opportunities : Contribute to your community with 2 paid volunteer days each year.
• Team Spirit : Join a friendly team and engage in various social events organized throughout the year.
• Health and Wellbeing : Benefit from health programs to keep you at your best.

About Wanstor

Wanstor is an award‑winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field‑based IT Support, we are well placed to meet our customers’ needs for a quick response. We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back‑up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24‑hour helpdesk, network monitoring and on‑site support.

Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service‑oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions. We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country. As a service‑centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.

Core Values

• For the change makers: Always one step ahead, we’re here to ignite innovation and propel businesses forward.
• For the go‑getters: We’re driven to stay curious and meet each challenge head‑on, crafting future‑proof solutions that empower others.
• For the straight talkers: We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be. We keep it real, clear, and helpful, guiding you every step of the way.