Universal Credit Operational Manager

Government Recruitment Service; Blackwood; On-site; GBP 28,000 - 36,000; Full time

Job summary

A public service organization in Wales seeks an HEO Operational Leader to lead the delivery of Universal Credit services. The ideal candidate will have a passion for customer service and experience in coaching team members to provide high-quality service. This role offers various benefits including competitive salary and professional development opportunities.

Benefits

Competitive salary

Pension

Flexible working

Employee discount schemes

Development programmes

Qualifications

• Passion for delivering exceptional customer service.
• Experience in leading and coaching teams.
• Ability to work face-to-face in an office environment.

Responsibilities

• Lead the delivery of Universal Credit services.
• Coach and develop your team to ensure quality service.

Job description

Overview

Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community? Do you enjoy working on site, in person, leading and coaching a team to deliver quality service in a face-to-face office environment? Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?

If so, we would like to hear from you!

What the role offers

This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.

Vacancies and locations

There are various vacancies available across DWP within Wales and The Marches locations. A reserve list will be held initially for 3 months, with a view to extending to a maximum of 12 months to fill potential future Operational Leader vacancies.

Role details

We have a variety of HEO Operational Leader roles available, examples of which are in the candidate pack.