Underwriting Assistant

Allianz UK; Lancaster; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading insurance provider in Lancaster is seeking an Underwriter to join their Small Business Team. The role involves providing excellent customer service, underwriting new business, and building strong internal and external relationships. Ideal candidates will have strong analytical skills and a passion for personal development. The position offers hybrid working with competitive benefits including flexibility, bonuses, and discounts on insurance products.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on insurance products

Retail discounts

Volunteering days

Qualifications

• Passionate about personal development.
• Good numerical, written and verbal communication skills are essential.
• Understanding of the commercial insurance market.
• Practical knowledge of MS Office and MS Outlook.

Responsibilities

• Provide excellent service to customers.
• Handle customer queries via phone, live chat, or email.
• Underwrite new business, renewals, and mid-term adjustments.
• Collaborate with other departments to achieve service goals.

Skills

Communication skills

Analytical skills

Numerical skills

Customer service orientation

Data interpretation

Interpersonal skills

Tools

MS Office

MS Outlook

Job description

Overview

This is an exciting opportunity to join our successful Small Business Team. This opportunity is ideal for either a new entrant or those with experience in the insurance industry who are keen to gain and develop their technical expertise. You will contribute towards the delivery of KPIs across your team, underwriting business and building strong relationships with both internal and external customers. The quality of our Underwriters is pivotal to Allianz’s success, so you’ll need to use your strong analytical and communication skills, as well as technical knowledge to influence our brokers and develop strong trading relationships. This is a hybrid role and after the initial induction period will involve working from home combined with a minimum of 2 days per week in our Lancaster office.

Salary Information

Starting at £24,500 per annum, with potential for negotiation based on relevant industry experience. Salary is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

Your role will vary day to day, but here is a bit of what you can expect:

• Providing excellent service to our customers
• Handle general customer queries via the telephone, Live chat or email within agreed service standards
• Underwrite new business, renewals and mid-term adjustments
• Take referrals from other underwriters where appropriate and within own authority level
• Negotiate within authority, referring where appropriate to maximize customer retention
• Anticipate likely objections and build effective responses
• To collaborate strongly with other departments to achieve the Company's goals in respect of service delivery

Essential Skills

We don't expect you to know everything from day one, but the following will enable you to hit the ground running:

• Passionate about your own development
• Evidence of personal and professional development and commitment to further development is essential
• Good numerical, written and verbal communication (including telephony) skills are essential
• You should be confident handling, analysing and interpreting data
• You must enjoy interacting with others, building strong internal and external relationships and have excellent communication skills
• An understanding of the commercial insurance market
• Practical knowledge of MS Office and MS Outlook

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact the Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

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For any inquiries or to submit your application, please contact: Charlotte Whalley

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

We reserve the right to close the advert early if we reach enough applications.

Closing date 19th September 2025