UK-Operations Expert

Apple Inc.; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading technology company in Liverpool is seeking an Operations Expert to enhance sales and customer experience through operational excellence. The role requires someone who can manage inventory processes, deliver exceptional service, and work collaboratively in a team environment. Applicants should have retail or sales experience and be detail-oriented, organised, and capable of lifting products as needed.

Qualifications

• Available to work nights, weekends, and holidays.
• Able to lift and carry products.
• Experience in retail or sales.
• Proficient in the local language.

Responsibilities

• Complete inventory tasks and mentor team members.
• Deliver items to customers from Runner requests.
• Support Operations Specialists with inventory processes.
• Monitor inventory for accuracy and trends.
• Contribute to an inclusive environment.

Skills

Customer experience focus

Problem-solving skills

Detail-oriented

Organised

Teamwork

Job description

Overview

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes.

Responsibilities

• Complete inventory receiving, counting, returning and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so.
• Complete product fulfilment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
• Support Operations Specialists by sharing knowledge about the Retail Inventory processes.
• Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.
• Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities.
• Contribute to an inclusive environment by respecting each other\'s differences and having the curiosity to learn. Demonstrate Apple\'s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should: Be able to lift and carry product to various locations within and near the store.
• You should: Have experience in retail or sales, or related work experience.
• You should: Be proficient in the local language, both written and spoken (sign language supported).
• You can: Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• You can: Be a self-starter who is detail-oriented, organised and can work without close supervision.
• You can: Prioritise workload and meet deadlines in a fast-paced environment.
• You can: Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• You can: Demonstrate effective problem-solving, analytical and communication skills.