UK Customer Success Manager - Onboarding & Growth

Paul Gough Media LLC; Tees Valley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic marketing company in Tees Valley is seeking a motivated Customer Success Manager to enhance client engagement and satisfaction. This role involves onboarding new clients effectively, ensuring they maximize the use of our CRM tools and marketing systems. Successful candidates will have prior experience in customer success, exceptional communication skills, and a detail-oriented approach. The company offers a collaborative work environment, a comprehensive training program, and significant opportunities for career growth.

Benefits

In-depth training

Ongoing mentorship

Collaborative work environment

Career growth opportunities

Qualifications

• 2-4 years of experience in customer success, onboarding, or account management.
• Clear and confident communication in various formats.
• Strong attention to detail in all aspects of work.

Responsibilities

• Onboard new clients effectively and emotionally.
• Proactively check in with clients to ensure satisfaction.
• Guide clients through the onboarding process and troubleshoot challenges.
• Drive client success through strategic guidance and resource offering.
• Collaborate with sales and marketing teams for continuous improvement.

Skills

Customer Success Experience

Strong Communication Skills

Detail-Oriented

Proactive & Organized

Tech-Savvy

Tools

Google Workspace

Monday

Asana

Trello

Job description

A dynamic marketing company in Tees Valley is seeking a motivated Customer Success Manager to enhance client engagement and satisfaction. This role involves onboarding new clients effectively, ensuring they maximize the use of our CRM tools and marketing systems. Successful candidates will have prior experience in customer success, exceptional communication skills, and a detail-oriented approach. The company offers a collaborative work environment, a comprehensive training program, and significant opportunities for career growth.