UK- Community Operation Specialist

BYD Europe; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

BYD Europe is seeking a Community Operation Specialist for its Hounslow location. The role involves managing community engagement through strategy development, content creation, and user relationship management. Ideal candidates should have experience in social media, excellent communication skills, and strong analytical abilities, with a competitive salary and benefits including holiday and pension perks.

Benefits

25 days’ holiday plus bank holidays

Workplace pension

Commuting allowance support

Team-building events

Ongoing learning and development opportunities

Qualifications

• Experience in Social Media management and content creation.
• Excellent interpersonal, communication, and customer service skills.
• Analytical and multitasking skills with good organizational abilities.

Responsibilities

• Develop and enforce community guidelines to regulate user behaviour.
• Plan and execute operation strategies and respond to user inquiries.
• Create high-quality community content and engage users effectively.

Skills

Social Media Management

Content Creation

Time Management

Communication Skills

Customer Service

Analytical Skills

Tools

MS Office Suite

ERP Systems

CRM Systems

Job description

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UK- Community Operation Specialist, Hounslow

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Client:

BYD Europe

Location:

Hounslow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5fdfed1e04ed

Job Views:

6

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About the role

We are currently seeking a Community Operation Specialist to utilise their knowledge of the automotive industry to join their team. Working with BYD presents the chance to offer new and existing clients significant and advanced benefits. You will be building client relationships as you identify project opportunities within the new and fast-growing sector.

Main Tasks and Responsibilities:

1. Develop and enforce community guidelines to regulate user behaviour and content publishing;

2. Plan and execute daily, weekly, and monthly operation strategies, such as topic discussions, user check-ins, and knowledge sharing;

3. Respond to user inquiries, guide discussions, and maintain a positive community atmosphere to boost engagement;

4. Create high-quality community content (e.g., articles, visuals, videos, event copy) based on product, brand, and user needs;

5. Participate in planning community sections, content calendars, and trending topic engagement;

6. Assist in designing exclusive community activities such as UGC campaigns, quizzes, and leaderboards;

7. Identify and engage highly active users, KOCs, and core fans, build strong relationships, and encourage content contributions;

8. Track and analyse key community metrics (e.g., new members, engagement rate, retention rate, conversion rate);

9. Monitor user feedback and public sentiment, address issues promptly, and provide early warnings for potential crises.

10. In charge of community lead management

• Experience in Social Media management and content creation
• Good time management and organisational skills
• Excellent interpersonal, communication, and customer service skills
• Hands-on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Analytical and multitasking skills
• Ability to work well as part of a team, but also be able to make decisions and complete tasks independently
• With Right-to-Work in the UK

What We Offer:

• A competitive salary reflecting your experience and qualifications
• 25 days’ holiday each year (plus bank holidays)
• A workplace pension to help secure your future
• Access to our Car Salary Sacrifice Scheme
• Commuting allowance support
• Fun and engaging team-building events
• Opportunities for ongoing learning and development

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks. BYD is expanding its UK operations to support a growing portfolio of electric bus projects.