Turkish-Speaking Customer Service Manager - Luxury London

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading residential developer in London is seeking an experienced Customer Service Manager who speaks Turkish to manage customer relations from legal completion to warranty. This role involves quality inspections and handling post-completion defects, ensuring high-quality service delivery. The ideal candidate has strong communication skills and a customer-focused mindset. The package offered is around £60k, including car allowance and bonuses, with opportunities for training and development in a supportive environment.

Benefits

Competitive package

Car allowance

Bonus

Training and development

Qualifications

• Fluent Turkish speaker necessary for communication.
• Exceptional service delivery in a customer-facing role.
• Strong verbal and written communication skills required.

Responsibilities

• Manage customer relationships from legal completion through warranty period.
• Conduct quality inspections and property de-snags.
• Handle post-completion defects and coordinate resolutions.

Skills

Fluent Turkish speaker (written and verbal)

Customer-facing experience

Strong communication skills

Problem-solving mindset

Team player

Tools

CRM systems

Electronic defect management systems

Job description

A leading residential developer in London is seeking an experienced Customer Service Manager who speaks Turkish to manage customer relations from legal completion to warranty. This role involves quality inspections and handling post-completion defects, ensuring high-quality service delivery. The ideal candidate has strong communication skills and a customer-focused mindset. The package offered is around £60k, including car allowance and bonuses, with opportunities for training and development in a supportive environment.