TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26

TUI; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company is seeking Hotel or Service Reps to create unforgettable experiences for guests. Candidates should have EU nationality, speak English and preferably another language, and be willing to relocate for the summer season. Responsibilities include engaging with guests, promoting services, and ensuring satisfaction. The position offers a net salary of €825 to €980 per month plus commission. Training and accommodation are provided, along with the opportunity to participate in local initiatives.

Benefits

Private Health Insurance

Accommodation with private bedroom

Company iPad and uniform

Access to free language lessons

Qualifications

• EU passport holder and willing to relocate temporarily for summer.
• Minimum age of 21 for certain language speakers.
• Positive mindset towards achieving results.

Responsibilities

• Create special moments for guests and build strong connections.
• Engage with guests to identify their needs and recommend experiences.
• Promote experiences effectively to boost sales and revenue.
• Manage challenging scenarios for guest support and care.

Skills

Fluent in English

Knowledge of German

Fluency in other EU languages (Danish, Dutch, Finnish, Norwegian, Polish, Swedish)

Customer service orientation

Empathy and friendliness

Job description

TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Hotel or Service Reps.

If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English plus one of the following languages - Danish, Dutch, Finnish, German, Norwegian, Polish or Swedish - then keep on reading!

Please note that we have positions available without a driver's license for candidates speaking German. For speakers of other languages, a valid manual driver's license and a minimum age of 21 are required. For candidates speaking Polish, the opportunity available is the role of Service Support Rep.

ABOUT OUR OFFER

• Seasonal or permanent contracts available with optional winter work opportunities.
• Private Health Insurance with Allianz or Sanitas included.
• Accommodation with your own private bedroom and bills included.
• Work permits, background and/or medical checks arranged and included.
• Return flights, company iPad and uniform included.
• Comprehensive onsite start of season training with accommodation and pay included.
• Access to free language lessons & the TUI Learning Hub to help you level‑up and grow your career.
• Plus receive a take home net basic of 825€ to 980€ per month + extra commission of 400-500€ gross per month with no upper limit.
• Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high‑profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face‑to‑face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Hotel Reps are highly motivated, target‑driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience.
• Service Support Reps excel in fast‑paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalate.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.

From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.

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