Trip Support Coordinator

Destiny&Co Travel Agency; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel assistance company is seeking a Trip Support Coordinator to guide travelers during their trips. This role involves responding to inquiries, assisting with itinerary changes, and providing essential destination information. The ideal candidate will have excellent communication skills and a passion for travel. The position offers fully remote work with flexible scheduling and industry-exclusive discounts, creating an enjoyable working environment.

Benefits

Flexible scheduling

Access to travel perks

Ongoing training support

Opportunity to build traveler relationships

Qualifications

• Excellent communication skills and customer service experience.
• Attention to detail and strong organizational abilities.
• Passion for travel with willingness to assist clients.

Responsibilities

• Respond to inquiries with professionalism.
• Assist clients with itinerary changes and questions.
• Provide accurate destination information.
• Confirm travel details and gather feedback.
• Resolve concerns with empathy and respect.

Skills

Excellent written and verbal communication skills

Customer service experience

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Genuine passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.