Trinee Customer Sales Advisor - Kilmarnock

GAP Group; Kilmarnock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment hire company in Kilmarnock seeks a Trainee Hire and Sales Coordinator to facilitate customer relationships and manage hire desk operations. Responsibilities include processing administration, managing equipment hires and resolving issues. The ideal candidate has excellent customer service skills, is an effective communicator, and is proficient in MS Office tools. Comprehensive training is provided for applicants without prior experience. This role offers a competitive salary and various benefits.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Employee Welfare Fund

Health & Wellness benefits

Qualifications

• Demonstrate excellent customer service skills.
• Be an effective communicator with strong organizational skills.
• Have proficient IT skills with MS Office knowledge.
• Show ability to work both as part of a team and independently.

Responsibilities

• Process all hire desk administration including queries.
• Manage 40-50 incoming and outgoing hires per day.
• Ensure stock levels meet customer demand.
• Load check vehicles and collaborate with the depot team.
• Resolve customer complaints and supplier issues.

Skills

Excellent customer service skills

Effective communicator

Strong organizational skills

Proficient in MS Office

Strong team player

Job description

The Role

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, the Hire and Sales Coordinator plays a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast‑paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Trainee Hire and Sales Coordinator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 40‑50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative

All training will be provided for the position, so no experience in a similar role or industry is necessary!

About Us

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company‑funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?
If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER