Tribunal And Complaints Officer

i-Jobs; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Liverpool is seeking a Tribunal and Complaints Officer. The role involves assisting in reducing SEND complaints and managing case backlogs. Candidates must have proven experience in handling SEND complaints and tribunal processes. This position offers a competitive pay rate of £41.83 per hour for a contract of at least 3 months, with working hours from Monday to Friday.

Qualifications

• Proven experience in handling SEND complaints and tribunal processes.
• Experience in interim roles providing short-term support.

Responsibilities

• Assist in reducing complaints and tribunals related to SEND.
• Provide expert support to manage and clear the backlog of cases.
• Work on-site one day per week.

Skills

Handling SEND complaints

Expert case management

Job description

Tribunal and Complaints Officer

Location: Cunard Building, Water Street, Pier Head, Liverpool, L2 2BS

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £41.83 per hour

Job Ref: OR18918

Job Responsibilities

• Assist in reducing complaints and tribunals related to SEND.
• Provide expert support to manage and clear the backlog of cases.
• Work on-site one day per week.

Person Specifications

• Must Have: Proven experience in handling SEND complaints and tribunal processes.
• Nice to Have: Experience in interim roles providing short-term support.

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