Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading travel agency in the UK is seeking an experienced Luxury Travel Consultant to enhance the client experience throughout their travel journey. This role involves assisting with bookings, providing destination information, and following up with clients to ensure satisfaction. Ideal candidates are detail-oriented and have a strong customer service background in travel or hospitality. The position offers a supportive remote working environment with flexible scheduling and access to travel perks.

Benefits

Remote work environment

Flexible scheduling

Travel perks and discounts

Opportunities for professional growth

Ongoing training and development

Qualifications

• Excellent communication skills for client interaction.
• Customer service experience in travel or hospitality preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist with luxury travel bookings, including changes and cancellations.
• Provide timely information on destinations and agency policies.
• Confirm itineraries and coordinate booking details.
• Follow up with clients before and after travel.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.