Travel Customer Experience Representative

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency in the United Kingdom is seeking a Travel Customer Experience Representative to assist clients throughout their travel journey. This fully remote role involves responding to customer inquiries, assisting with bookings, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a passion for travel, with customer service or hospitality experience preferred. The agency offers flexible work, career growth opportunities, and travel perks.

Benefits

Flexible work environment

Career growth opportunities

Travel perks and industry discounts

Ongoing support and training

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, and cancellations.
• Follow up with clients to confirm itineraries.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Passion for travel

Tools

CRM tools

Job description

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career grow opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.