Travel Consultant

dnata Travel Group; Cobham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel consultancy in Cobham is seeking experienced Travel Consultants to join their team. Responsibilities include selling long-haul destinations and delivering exceptional customer service. Ideal candidates should have experience in sales and customer service, along with a passion for travel. The role offers uncapped commission, travel discounts, and extensive benefits, including 25 days annual leave and company pension scheme.

Benefits

Uncapped commission scheme

Travel discounts

25 days annual leave

Qualifications

• Experience of selling long-haul destinations and tailor-made holidays.
• Exceptional customer service skills.
• Driven by passion for travel.

Responsibilities

• Sell long-haul destinations and tailor-made holidays.
• Deliver exceptional customer service.
• Build lasting relationships with customers face to face or over the phone.

Skills

Customer service

Sales experience with long-haul destinations

Motivation to meet targets

Tools

GDS experience

Job description

Overview

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so theyre always on hand with tips and advice to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, weve got it covered. Were owned by dnata Travel, part of the Emirates Group. We are now recruiting for experienced Travel Consultants to join our team of experts at our store in Cobham.

Responsibilities

Responsibilities include selling long-haul destinations and tailor-made holidays, delivering exceptional customer service, and building lasting relationships with customers face to face or over the phone. You will follow Travelbag marketing activity to generate customer inquiries and work to meet and exceed targets.

Requirements

To be considered, you need to have experience of selling long-haul destinations and tailor-made holidays. You should have exceptional customer service skills, be driven by your passion for travel and motivated to meet and exceed targets. GDS experience would be an advantage. If you have experience of working in a target-driven environment as well as experience of travelling long haul, you would be welcomed to apply.

Compensation and Benefits

• Uncapped commission scheme.
• Fam Trips and Incentives - you will visit a key Travelbag location in your first year, in partnership with our suppliers; there were 62 spaces on Fam Trips last year.
• Travel discounts and a dedicated Staff Travel Team.
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays).
• Additional annual leave purchase scheme.
• Company pension scheme.
• Life assurance.
• Employee Assistance programme.
• Mental Health First Aiders.
• Belong programme - Employee Resource Groups (ERGs).
• Ongoing development with an in-house People Development Team.
• Industry and supplier events, annual conference, cycle to work scheme, long service awards, and reward & recognition programme.
• Volunteer days (one day paid leave each year) to volunteer with a registered charity.
• dnata4good supporting local communities.
• Refer a friend scheme.
• Free eye care tests and Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping.

Work Schedule

Travel Consultants work 37.5 hours per week, 5 days over 7, 9:00 to 18:00. In peak periods we may open 9:00 to 21:00 to meet customer demand.

Recruitment Process

Our recruitment process:

• If you impress with your application you may be invited to an online Get to know Travelbag session for role insight.
• Recorded video interview in your own time.
• If successful, an in-person interview at the store you applied for.

Onboarding and Development

Upon joining Travelbag, youll have an initial 4-week interactive training period with our in-house training team. Youll then join our academy with dedicated support and coaching from your manager. You will have opportunities to enhance product and destination knowledge through weekly product training and supplier-hosted events.