Travel Co-ordinator (668379)

Charles Taylor; Tipner; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in travel services seeks a Travel Coordinator in Tipner to manage complex repatriations. The successful candidate will coordinate flight arrangements, work with medical teams, and ensure customer care standards are met. Key qualifications include organizational skills, proficiency in GDS systems like Amadeus, and the ability to multitask in a demanding environment. Opportunities for training and growth are available in a supportive and inclusive team culture.

Benefits

Comprehensive training program

Inclusive workplace environment

Growth and development opportunities

Qualifications

• Exceptional attention to detail is required.
• Excellent organization and planning skills are vital.
• Strong command of the English language, both written and verbal is needed.
• Time-keeping and management skills are crucial.
• Proficiency in GDS systems is mandatory.

Responsibilities

• Arrange medically suitable flights efficiently.
• Work closely with medical teams for clearances.
• Coordinate medical escorts for patients' transfers.
• Check visa requirements and assist staff.
• Support booking for road, rail, and accommodations.

Skills

Attention to detail

Excellent organization

Command of English

Time management

Multi-tasking

Team player

Customer care

Communication skills

Strong relationships

Education

Understanding of travel insurance

Experience in travel organization and geography

Knowledge of Amadeus GDS System

Job description

An exciting opportunity has arisen within Charles Taylor's Travel and Repatriation Team. We are currently seeking a Travel Coordinator to join our Travel Unit and play a crucial role in organising and managing complex global repatriations. Working closely with various stakeholders including Technical Travel Co-ordinators, Case Handlers, Medical Teams, Airlines, Transport Suppliers and Security Risk Teams, using a range of systems, and booking tools to support you.

Key Responsibilities

• Arrange appropriate and medically suitable scheduled, low cost and charter flights where necessary in a timely and cost-effective manner.
• Utilising Airline guides to support with specific capabilities and airline requirements such as Inflight Oxygen, Extra Seats, Flatbed seats, Wheelchairs and Stretchers.
• Apply for Medical clearance in accordance with IATA guidelines and specific airline regulations, time limits and operating hours.
• Work closely with our in‑house medical team when completing Medif forms to achieve this.
• Coordinate and arrange for suitably qualified medical escorts to accompany patients' home, while also factoring in airline scheduling and availability, medical clearance requirements and case‑by‑case fit‑to‑fly assessments.
• Check the requirements and assist our bank staff in applying for relevant visas.
• Assess the security risk level recommendations throughout the transfer with the support from our partner Solace and the risk managers.
• Escalate where required within the parameters of our security and risk policy.
• Adhere to airport security requirements – informing airport departures & security teams that our medics will be transporting medical equipment and medications through the airport as required.
• Support Technical Travel Co-ordinators with making road, rail and accommodation bookings.
• Support Senior Air Ambulance Co-ordinators with ground and air ambulance bookings as required.
• Complete accurate cost comparisons of medically suitable options for our clients in accordance with specific requirements.
• Ensure all costs and savings made are recorded accurately and documented.
• Support Technical Travel Co-ordinators in ensuring all systems are kept up to date with relevant traveller/airline information.
• Effectively manage an individual caseload while providing support to colleagues and working as part of a team to complete shared workload.
• Proactively elevate any arising issues as needed to ensure a swift and effective resolution.
• Always maintain a high level of customer service whilst still ensuring that our client's liability is fully protected.

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term.

Visa & Eligibility

• If you have less than 18 months remaining on your visa, you may still be considered for one of our roles if you can provide:
  • Clear evidence of family ties that would provide eligibility to extend your visa.
  • Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation.
• It is essential that the candidate has a good understanding of travel insurance, travel organisation and geography.

Qualifications

• Exceptional attention to detail.
• Excellent organisation and planning skills with exceptional levels of pro‑activity.
• Excellent command of the English language, both written and verbal.
• Excellent time‑keeping and time‑management skills.
• Willing to develop through regular coaching, performance appraisals and self‑discovered learning.
• Self‑motivated, and capable of multi‑tasking.
• A great team player – able to contribute a positive feel to the team and support others in times of high workload.
• Committed to providing the highest level of customer care.
• Must be able to develop strong working relationships with our internal teams, bank of medical escorts and third‑party suppliers.
• Willing to act as a point of reference for colleagues.
• Knowledge / proficiency or recent experience within Amadeus GDS System (or similar GDS) – and ticketing rules and regulations across a wide range of airlines.
• Desirable background in business travel, including managing urgent, quick turnaround trips and last‑minute reissues – with a strong understanding of the demands typical in comparable industries such as marine and offshore sectors.

At Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.