Travel Agency Manager

Travel Trade Recruitment Limited; Eastleigh; On-site; GBP 28,000 - 30,000; Full time

Job summary

A travel agency based in Southampton is seeking a Travel Agency Manager. This role involves converting enquiries into bookings, managing travel itineraries, and providing excellent customer service. The ideal candidate will have in-depth knowledge of the longhaul market and extensive travel agency experience. This full-time, permanent position offers a competitive salary between £28,000 - £30,000.

Qualifications

• Ability to inspire confidence in customers and suppliers.
• Extensive travel in Asia, South Africa, Australia, and New Zealand.
• Proven travel management experience.

Responsibilities

• Converting walk-in, web-driven, email and phone enquiries into bookings.
• Sourcing, creating and booking travel itineraries.
• Managing and administering bookings through to holiday completion.
• Maintaining customer contact from initial enquiry to holiday completion.
• Working closely with UK tour operators and overseas partners.

Skills

In-depth knowledge of the longhaul market

Extensive travel agency experience

Direct customer sales and relationship building

Creating tailormade itineraries

Organising group travel

Proven record of converting leads into bookings

Enthusiastic and self-motivated team player

Excellent organisational skills and attention to detail

Job description

Overview

Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team. This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.

Responsibilities

• Converting walk-in, web-driven, email and phone enquiries into bookings
• Sourcing, creating and booking travel itineraries
• Managing and administering bookings through to holiday completion
• Maintaining customer contact from initial enquiry to holiday completion and beyond
• Working closely with UK tour operators and our overseas partners
• Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide
• Representing the company at local shows and events
• Developing and implementing retail marketing strategies, including social media posting and website updating
• Controlling mountains of paperwork

Qualifications / Skills

• In-depth knowledge of the longhaul market
• Extensive travel agency experience
• Direct customer sales and relationship building
• Creating tailormade itineraries
• Organising group travel
• Extensive travel in Asia, South Africa, Australia, and New Zealand
• Other specialist interests (e.g. skiing, sport) with travel business potential
• Proven record of converting leads into bookings
• Proven travel management experience
• Ability to inspire confidence in customers and suppliers
• Enthusiastic and self-motivated team player
• Excellent organisational skills and attention to detail

The Package

• £28,000 - £30,000
• Working hours: Tuesday - Saturday

Interested

If you would like to apply for the above vacancy, please click 'APPLY' or email your CV to (url removed).

Job Info

• Job Title: Travel Agency Manager
• Company:
• Location: Southampton, Hampshire
• Posted: Sep 9th 2025
• Closes: Oct 10th 2025
• Sector: Other
• Contract: Permanent
• Hours: Full Time