Transport Assistant

MTS Cleansing Services Ltd; Emsworth; On-site; GBP 30,000; Full time

Job summary

A transport services company in Emsworth is seeking a Transport Assistant to support logistics operations. The successful candidate will liaise with teams, handle customer requests, and manage health & safety compliance. Proficiency in Microsoft Office and previous experience in transport or logistics are preferred. Benefits include paid holidays, pension, and health programs.

Benefits

20 days holiday plus bank holidays

Full PPE provided

Company events

Company pension

Free parking

Health & wellbeing programme

Death In Services

Referral programme

Qualifications

• Previous experience including fleet resources.
• Previous experience in the transport, waste or logistics industry desired.
• Must have the ability to take on responsibility for your own workload.

Responsibilities

• Assist line manager in delivering planned and reactive services.
• Receive service requests and provide advice to customers.
• Ensure compliance with health and safety policies.

Skills

Microsoft Office

Communication

Organizing and planning

Problem-solving

Job description

Position

Transport Assistant

Location

Thornham WTW, Thornham Lane, Emsworth, PO10 8DB

Line Reporting Manager

SST Divisional Manager

Hours

07:00am - 17:00am, 45 hour week (1 hour unpaid lunch)

Salary

£29,484 Annually, £12.60 hourly rate

Principle Duties And Accountabilities

• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
• Support Senior Transport Teams

Roles And Responsibilities

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware and monitoring of daily vehicle revenue
• Take responsibility for managing planning of works in line managers absence

Customer Service

• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
• Address/resolve complaints and issues in a timely and professional manner.
• Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.

Data Processing & Administration

• Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
• Managing and maintaining office files
• Ensure that all jobs are documented correctly
• Take responsibility for drivers timesheet/hours in managers absence

Health & Safety

Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work

It shall be the duty of every employee while at work to:

• To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
• as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with

Transport Assistant Health And Safety Responsibilities Are

• To understand and comply with the company health and safety policy
• To influence and promote a positive health, safety culture within the organisation and lead by example
• To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments
• To ensure housekeeping of the works and welfare areas are fully maintained
• To carry out comprehensively and complete in full, all company required documentation
• To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening
• To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure

Qualifications / Competency

• Previous experience including fleet resources
• Previous experience in the transport, waste or logistics industry desired
• Must have the ability to take on responsibility for your own workload
• Proficient using Microsoft Office systems including Word and Excel
• Good communicator, able to provide clear oral and written advice to field teams and management as required
• Organizing and planning skills to ensure work programmes are established and followed
• Able to work with a minimum of supervision
• Reliable, responsible, numerate and commercially aware
• Receptive to training and new ways of working
• Ability to work well under pressure

What We Offer

• 20 days holiday plus bank holidays
• Full PPE provided
• Company events
• Company pension
• Free parking / On-site parking
• Health & wellbeing programme
• Death In Services
• Referral programme